Job Description

Escalations Governance Associate II

The Consumer and Community Banking AML/KYC Escalations Governance team partners closely with key stakeholders across Consumer & Community Banking (CCB), including Risk Officers, Compliance, Legal, and Operational teams, to drive strategic initiatives and ensure robust governance of AML/KYC processes. As an Escalations Governance Associate II, you will play a critical role in leading and supporting projects, facilitating change management, and executing action plans to uphold regulatory standards and mitigate risk.

As a part of the Consumer and Community Banking AML/KYC Escalations Governance team, you will be responsible for managing multiple projects and emerging initiatives, developing and enhancing operational procedures, and supporting audit and remediation activities. You will coordinate with cross-functional partners to address line-of-business issues, oversee documentation and resource management, and ensure secure access to shared platforms. Your ability to execute autonomously, make sound decisions, and communicate effectively will be essential to driving results and maintaining compliance with AML/KYC requirements.

Job Responsibilities:

• Drive Strategic Initiatives & Change Management
  • Lead and support projects, including emerging initiatives, ad hoc assignments, and process improvements.
  • Facilitate change management activities for internal teams and external partners, ensuring effective implementation and compliance.
  • Develop, review, and enhance operational procedures, business documents, and Business Requirements Documents (BRDs) to support compliance and efficiency.
• Execute Action Plans & Audit Activities
  • Develop, monitor, and execute action plans to address identified issues or gaps.
  • Support and execute internal/external audits, regulatory exams, and related remediation activities, maintaining up-to-date knowledge of regulatory requirements, risk management practices, and compliance standards.
• Project & Program Management
  • Manage multiple projects and competing priorities, ensuring timely and high-quality delivery of results.
  • Track active initiatives, produce program scorecards, business review documents, and management reports, and respond to inquiries for emerging initiatives.
• Stakeholder Engagement & Collaboration
  • Coordinate with Risk Officers, Compliance Officers, Legal Advisors, and other partners on line-of-business and cross-functional issues, building strong relationships and collaborating effectively across teams.
• Documentation & Resource Management
  • Oversee ownership and access certification for shared documentation platforms (SharePoint, shared drives), ensuring secure and appropriate access, and prepare/present program and ad hoc management reports to management.
• Autonomous Execution & Decision Making
  • Execute autonomously, making sound decisions on day-to-day issues, escalating project direction or scope decisions as needed, and exhibiting professional maturity, personal integrity, and strong judgment.

Required Qualifications, Capabilities and Skills:

• Bachelor's degree in a business discipline or equivalent experience.
• 2+ years in financial services industry with experience in controls, audit, quality assurance, operational risk management, AML/KYC, or equivalent subject matter expertise.
• Proven experience executing action plans and audit activities.
• Excellent analytical, problem solving, and critical thinking skills, with strong attention to detail.
• Demonstrated project management and organizational skills, with the ability to manage multiple projects and priorities.
• Experience in process improvement, documentation, and business requirements development.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), with familiarity in SharePoint and shared drives, including security awareness and knowledge managing access for shared documentation platforms.
• Excellent written and verbal communication skills, with the ability to present information clearly and effectively.
• Strong collaboration, relationship-building, and stakeholder engagement abilities.
• Proactive, results-oriented, and able to work independently in a dynamic, fast-paced environment.
• Understanding of compliance, risk management, and regulatory requirements.

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