Job Description

Job Description

Job Description

We are 51 years young as F. Lofrano & Son Inc. and now doing business as Fix Auto. Our reputation has been built on honesty, integrity and good customer service. A Customer Service Representative within our Company is often the first voice customers hear, the first face a customer sees when they enter our offices. This employee has not only the responsibility of the initial meeting & greeting whether over the phone, via email or in person and, in fact, is responsible for the entire customer experience. To ensure this experience is a priority, we look for a person with a professional appearance and has a friendly demeanor at all times. Our CSR will:

-- Check in customers' cars when dropped off for repair

--Update customers on production status 

--Maintain hospitality kiosk for customers' enjoyment (coffee, tea, etc.)

--Input vendor invoices into our management software (CCC One)

--Generate the final bill to have ready when customers pick up cars, collecting payments as needed

--Additional responsibilties if assigned 

We work in a fast-paced environment so good organizational skills and attention to detail are very important as well as a good attitude toward fellow employees, business partners and vendors. Excellent communication skills needed.

Benefits we offer are:

--Paid Time Off with accrual beginning Day One on the job

--Paid Holidays

--Medical insurance 100% employer paid after a 60-day waiting period

--Dental and Vision Insurance if employee chooses

--401K Pension Plan after one-year of employment

--Discount on parts & services

--ICAR classes employer paid, in-house training

--Growth and advancement opportunities

--Potential bonuses

Previous experience in the Autobody Repair industry is a plus but a minimum requirement is one year of full time employment in customer service. We background and drug screen any candidate to whom a job offer has been made and require a current and valid CA Driver's License with a good driving record.

We hope you are interested! Please submit your application through our website found at Click on Employment and then Customer Service Representative.

Well established organization founded by a father and son in 1974 which has many loyal employees and repeat customers. We are so fortunate to be able to say this.

Company Description

Well established organization founded by a father and son in 1974 which has many loyal employees and repeat customers. We are so fortunate to be able to say this.

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