Job Description

Job Description

Job Description

Description:

Position Summary:

This position is responsible for the supervision of a specific branch location and the retail side of the bank’s business which includes teller and new account services that take place at that location. This position functions relatively independently with general supervision by the VP Retail Operations.

Major Duties and Accountabilities:

• Takes part and embraces the Legacy Culture and gives outstanding customer service to internal and external customers.
• This person is the leader in instilling and maintaining a strong, customer-focused culture in their branch location and is knowledgeable about all bank products with emphasis on DDA, consumer online banking, and mobile banking products/services.
• Opens DDA and other deposit accounts for bank customers.
• Cross-sells other bank products to new and existing customers.
• Works/balances a teller drawer when necessary.
• Works with internal auditing staff to facilitate internal audits of their location. Performs “surprise” teller and vault audits at least quarterly at their location.
• Has knowledge of daily duties performed at the branch location. (ATM, Dispenser, and Vault balancing).
• Supervises staff and prepares job evaluations for those they manage at their branch location.
• Has ultimate accountability for staffing and scheduling for their branch location.
• Maintain security procedures at all times.
• Make sure appropriate product information and key bank news is communicated to managed staff.
• Works with Facilities Manager to maintain location premises.
• All other duties as assigned.

Supervisory Responsibility:

• Supervises the retail staff at the branch.

Required:

• 21 years of age
• A high school diploma or GED equivalent.
• 2 years of banking experience.
• Prior supervisory experience.

Preferred:

• College degree.
• 4 years of banking experience.

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