Job Description

Call Center Rep-Inbound

Our client, a leading organization in the customer service industry, is seeking a dedicated and motivated Call Center Rep-Inbound to join their team. As a Call Center Rep-Inbound, you will be an essential part of the customer support department, providing exceptional service to clients and supporting team objectives. The ideal candidate will demonstrate excellent communication skills, patience, and a proactive attitude, which will enable you to thrive within the organization and contribute to a positive customer experience.

Location: Palm Desert, CA

Pay Range: $21.25

Shift: Day Shift

What's the Job?

• Handle inbound calls from customers, providing accurate information and resolving inquiries efficiently.
• Assist customers with account questions, billing issues, and service requests.
• Document customer interactions thoroughly in the company database.
• Follow up with customers to ensure their needs are fully addressed and satisfaction is achieved.
• Collaborate with team members to improve service processes and customer satisfaction levels.

What's Needed?

• Strong verbal communication skills and active listening abilities.
• Ability to remain calm and professional in high-pressure situations.
• Excellent problem-solving skills and attention to detail.
• Basic computer proficiency and familiarity with CRM systems.
• Previous experience in a customer service or call center environment is preferred but not required.
• Bilingual a plus.

What's in it for me?

• Opportunity to develop valuable customer service skills in a dynamic environment.
• Supportive team culture focused on growth and success.
• Potential for career advancement within the organization.
• Engaging work that makes a positive impact on customers.
• Work in a vibrant community setting in Palm Desert, CA.

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands Manpower, Experis, Talent Solutions, and Jefferson Wells creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

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