Customer Service / Call Center Representative
Winterville, NC 28590 | Onsite
REQUIRED QUALIFICATIONS
• 2+ years of Customer Service experience
• 2+ years of Call Center experience
• Strong communication, decision-making, and time management skills
• Proficiency in Microsoft applications and ability to collaborate in a team environment
PREFERRED SKILLS
• Experience in debt recovery or financial services
• Knowledge of FDCPA and compliance protocols
COMPENSATION & SCHEDULE
ROLE IMPACT
This Customer Service position plays a key role in managing delinquent automotive accounts, ensuring timely and professional collections in compliance with standardized procedures. Success is measured by collection performance metrics, customer resolution, and adherence to process integrity.
KEY RESPONSIBILITIES
• Place or receive calls per management’s priority to resolve delinquent accounts
• Meet established goals for daily calls, contact rates, and promises kept
• Negotiate payment arrangements based on customer financial assessment
• Navigate system screens and accurately relay and document account information
• Identify cause of delinquency and recommend resolution strategies
CORE TOOLS & SYSTEMS
• Microsoft Office Suite
• Call center software and collections platforms
• CRM/ticketing systems
LEGAL NOTICE
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at:
#Arlington123
...Oakland | San Pablo , a growing, dynamic organization with a social mission to offer hope, is seeking a RegionalBoard-Certified Behavior Analyst (BCBA) to join our award-winning Special Education team and perform meaningful work in a culture that welcomes...
...dynamic lifestyle with an abundance of cultural and recreational amenities, including top-rated golf courses, historic art communities, zoos and wildlife refuges, and world-class restaurants. South Florida is home to some of the biggest championship-winning sports teams,...
...Psychiatry - Physician at St. Christopher's Hospital for Children - Tower Health summary: The Child and Adolescent Psychiatrist at St. Christophers Hospital for Children provides outpatient psychiatric care, supports inpatient service coverage, and collaborates with...
...Job Description AHS Staffing is seeking a travel nurse RN Neuro ICU for a travel nursing job in Albany, New York. Job Description & Requirements ~ Specialty: Neuro ICU ~ Discipline: RN ~ Start Date: 01/19/2026~ Duration: 13 weeks ~36 hours per week...
...Job Description Scrum Master & Agile Coach &##128205; Location: Atlanta, GA (Hybrid: 23 days onsite)&##128197; Duration: 9+ Months Local Candidates Only &##127891; Agile Certification Required (Scrum Master minimum) About the Role: Were seeking...