Call Center Representative Job at Serenity Mental Health Centers, Farmers Branch, TX

ZHN6ekhob05Ecy93T3ZDSTNTMzEvRW9McXc9PQ==
  • Serenity Mental Health Centers
  • Farmers Branch, TX

Job Description

Ready to Make an Impact in Healthcare? Join Serenity. 

Want to be part of something meaningful without a clinical background? This is your moment. At Serenity Healthcare, we’re transforming mental wellness with compassion, innovation, and a people-first approach. 

No Healthcare Experience? No Problem. 

We’re not looking for medical backgrounds — we’re looking for calm, clear communicators who know how to solve problems and keep things moving. If you’re steady under pressure, thrive in a fast-paced environment, and genuinely care about helping others, you’ll feel right at home. Bring your focus, empathy, and drive — we’ll train you on the rest. 

The Role: Call Center Representative | Las Colinas, TX

As a Call Center Representative, you’ll connect with potential patients who’ve expressed interest in starting their healing journey but may be uncertain or hesitant. With a blend of empathy and confident follow-up, you’ll gently guide them toward booking their first appointment—turning leads into lasting patient relationships. 

What You’ll Be Doing: 

  • Gently guide hesitant patients to book their first appointment with care & empathy 
  • Convert new leads into patients with confident, results-driven follow-up 
  • Schedule, adjust, and cancel appointments with accuracy 
  • Act as a liaison between established patients and their provider 
  • Working with other healthcare professionals to ensure seamless patient care 
  • Provide information about healthcare services, procedures, and policies 
  • Handle patient concerns, complaints, and questions promptly and professionally 
  • Follow protocols for managing patient inquiries and issues 
  • Resolve patient issues, offer solutions, and escalate when needed 
  • Verifying patient information, insurance details, and eligibility 
  • Accurately enter and update patient info in the EMR system 
  • Other duties as assigned 

Who We Are:  

Using advanced medical devices recently released to market, Serenity Healthcare gives our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we help patients take back their lives with a revolutionary technological approach to healthcare.  

Serenity Healthcare is an equal opportunity employer – if you’re qualified, you’re welcome here. This position is contingent on successfully completing a criminal background check and drug screen upon hire.   

You will need to attend four consecutive 40-hour weeks for training; after you may choose full-time or part-time.

Requirements

What You Need: 

  • High School Diploma or GED 
  • Proven experience in a high-volume customer service industry 
  • Excellent verbal and written communication 
  • Proficiency with MS Office applications a plus 
  • Basic math skills 

Benefits

Why You’ll Love Working at Serenity: 

  • Starting at $16.50/hour with growth opportunities to $19.50/hour within six months 
  • Additional $1.00 per hour differential pay for fluent bilingual Spanish/English speakers (must pass in-house assessment) 
  • Luxe-level benefits: We cover 90% of medical, dental & vision  
  • 401(k) – because your future deserves self-care too  
  • 10 PTO days (15 days after first year) + 10 paid holidays to rest, reset, and recharge  
  • Flexible Shift Hours 

Job Tags

Hourly pay, Full time, Part time, Flexible hours,

Similar Jobs

Ross Downing Chevrolet, Inc.

Experienced Car Detailer - Hammond, LA Job at Ross Downing Chevrolet, Inc.

We are looking for an experienced automotive detailer to join our team! Full-time position with benefits.Call Ross Downing Chevrolet at (***) ***-**** and ask for Body Shop Manager Mark Bernard, or apply in-person at 600 South Morrison Blvd in Hammond

Tufts Medical Center - Tufts Medicine

Pediatrics - Neurology - Physician Job at Tufts Medical Center - Tufts Medicine

 ...residents, with opportunities to collaborate on subspecialty clinics and academic research through partnerships with Boston Childrens Hospital. The candidate will participate in call duties and contribute to the growth, quality, and integrated delivery of pediatric... 

RCM Healthcare Services

Board Certified Behavior Analyst (BCBA) Job at RCM Healthcare Services

 ...Board Certified Behavior Analyst (BCBA)RCM Healthcare is currently staffing BCBA's for in-home and via telehealth to provide Pre-ETS (vocational) supervision of services to students ages 13-21 on the Autism Spectrum in the State of South Carolina. Job Title: Board... 

Teva Pharmaceutical Industries Ltd.

Packaging Operator Job at Teva Pharmaceutical Industries Ltd.

 ...The opportunity Position Summary: The Packaging Operator is responsible for operating packaging line equipment, handling materials, and ensuring compliance with safety...  ...Physical Demand Requirement Able to lift up to 50 lbs throughout the shift Able to... 

Rossrichter.com Llc

Orthopedics Physician Assistant Job at Rossrichter.com Llc

 ...Specialty Group of Orthopedic Surgeons seek to add a full-time clinic-based Physician Assistant. This Physician Assistant will support both a Sports and Spine Fellowship trained Orthopedic Surgeon in the clinic. The Physician Assistant will run their own...