JOB DESCRIPTION
Summary/Objective
Assists the Claims Manager with clerical and administrative duties in the Claims Department.
Essential Functions
Handle cargo claims from intake to final resolutionInvestigate claims using bills of lading survey reports photos and other evidence
Determine liability and negotiate fair settlements with customers carriers and insurers
Coordinate directly with our cargo insurance providers for filing and recovery
Communicate clearly and professionally in English and Spanish with customers agents and internal teams across the Americas
Maintain an accurate claims log and prepare management reports
Identify ways to reduce claim frequency and improve recovery rates
Qualifications:
Fully bilingual in English and Spanish (written & spoken) required
2 years of experience in cargo claims insurance adjusting or logistics coordination
Strong analytical and negotiation skills with a sharp eye for detail
Ability to remain calm focused and solution-oriented in a high-expectation direct-feedback environment
Comfortable managing multiple claims at once in a fast-paced environment
Proficient in Microsoft Office (Excel Word Outlook)
Knowledge of maritime law cargo liability or container shipping is a big plus
Associates or Bachelors degree preferred
What We Offer
Salary: $48000 $70000 per year (depending on experience and bilingual fluency)
Medical dental and vision insurance
401(k)
Generous paid time off
On-site role in Sweetwater FL with remote work option at management discretion
Opportunity to grow within a stable expanding company
Location On-site at our Sweetwater Florida headquarters (remote work option available at management discretion)
How to Apply Please email your resume and a brief note explaining why youre a great fit to: Subject line: Claims Coordinator Your Name
We are reviewing applications immediately and will contact qualified candidates for interviews.
Equal Opportunity Employer No agencies please
Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers phones photocopiers filing cabinets and fax machines.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger handle or feel; and reach with hands and arms. Great analytical skills are required to perform the job successfully. Employee needs to be able to work independently or with minimal supervision.
Position Type/Expected Hours of Work This is a full-time position. Days and core hours of work are Monday through Friday 8:30 a.m. to 5:30 p.m. Overtime may be required at times. Flexibility to work from home or the office is also required.
Required Education and Experience
Work Authorization/Security Clearance
Employee must be authorized to work in the United States.
AAP/EEO Statement King Ocean Agency provides equal employment opportunity to all individuals regardless of their race color creed religion gender age sexual orientation national origin disability veteran status or any other characteristic protected by state federal or local law.
Required Experience:
IC
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