Job Description

Job Description

We are seeking a dynamic and detail-oriented Client Services Coordinator to join our Education team! This multifaceted role plays a key part in the full-cycle project management of Pri-Med programs, combining client relationship management, faculty coordination, and event operations to ensure the seamless execution of educational initiatives. While this role traditionally emphasizes faculty support, responsibilities may shift in focus toward general internal support for virtual, on-demand or in-person programs, depending on evolving team and program needs. The ideal candidate will thrive in a collaborative, fast-paced environment while managing multiple concurrent projects with precision and attention to detail.

As a leader in primary care continuing medical education (CME) since 1995, Pri-Med provides clinicians across the US with timely and practical insights through online and in-person education. While the environment is fast-paced, our team values work-life balance, flexibility, and continuing education for team members.

This is a hybrid role with in-person office days on Tuesdays and Thursdays at Pri-Med’s headquarters in the Back Bay section of Boston.

Key Responsibilities:

• Coordinate multiple simultaneous projects of varying complexity while maintaining detailed tracking for live and online activities.
• Manage relationships with key education vendors and distribute information internally.
• Coordination of faculty recruitment and management.
• Provide support for cross-functional activities as organizational needs evolve.
• Contribute to internal event operations for virtual and in-person conferences, including program preparation, logistics, and onsite execution, as needed, while maintaining updated systems.
• Collaborate with marketing teams to ensure accurate program detail representation across all materials.
• Maintain accurate financial tracking spreadsheets, and ensure timely submission of invoices and post-event documentation.

Ongoing Project Management Responsibilities:

• Coordinate all aspects of faculty management, faculty recruitment, faculty onboarding process, travel coordination, content management, financial tracking.
• Ensure faculty and program information alignment with key deliverable deadlines, demonstrating strong attention to detail.
• Serve as primary point of contact for education vendors (travel, AV, ARS systems) and internal stakeholders to ensure seamless information distribution.
• Ensure strict adherence to project timelines, deliverables, and client expectations.
• Collaborate with internal teams to review, update, and finalize activity-related materials and marketing content.
• Support internal event operations for both virtual and in-person conferences, including program preparation and logistics coordination.
• Provide comprehensive day-of support at conferences, including presentation room preparation and real-time problem resolution.
• Compile comprehensive monthly, quarterly, and year-end outcomes reporting for faculty, vendors, and strategic partners.
• Collaborate with the finance team to manage event-related expenses and honoraria, including processing payments, tracking submissions, and ensuring timely and accurate financial documentation.

Requirements:

• Bachelor’s degree with at least one year of project management experience
• Exceptional organizational and time management capabilities
• Outstanding written and verbal communication skills
• Meticulous attention to detail with proven ability to work collaboratively
• Strong problem-solving skills and adaptability in dynamic environments
• Demonstrated experience managing multiple priorities in deadline-driven environments
• Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel, Outlook)
• Experience with Salesforce or Smartsheet preferred
• Willingness to travel domestically 4-6 times annually; some weekend travel required

Pri-Med Perks:

• We promote work/life balance by offering flexible work schedules, Summer Fridays, Winter Vacation, and paid parental leave.
• Boston-based applicants: Flexible work-from-home schedule, with in-person office days on Tuesdays and Thursdays.
• Health Benefits: medical, dental & vision, plus a wellness program, which allows employees to earn up to $1,100 per calendar year to help offset the cost of health insurance.
• 401k with generous company match.
• Student loan debt contributions.
• Flexible spending accounts, commuter benefits, pet insurance, disability & life insurance.
• We give back by hosting donation drives and providing volunteer opportunities for our employees

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