Job Description

Join to apply for the Contact Center Consultant role at Meritrust Credit Union 1 day ago Be among the first 25 applicants Join to apply for the Contact Center Consultant role at Meritrust Credit Union Overview: As a member-owned financial cooperative, we are passionate about providing personalized financial solutions where relationships matter and members of the community are treated with dignity and respect. In the Contact Center we do this by committing to the Meritrust Core Values in all aspects. . Description Overview: As a member-owned financial cooperative, we are passionate about providing personalized financial solutions where relationships matter and members of the community are treated with dignity and respect. In the Contact Center we do this by committing to the Meritrust Core Values in all aspects. . Duties And Responsibilities The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. Present a positive image of the Credit Union by acting with integrity and focusing on delivering excellent member experiences Maintain confidentiality in all Credit Union and member matters Present a positive, successful image of the credit union through a professional appearance and courteous attitude. Follow safety and security policies and regulations Thoroughly research member relationships to evaluate how Meritrust can better serve them Determine, meet, and solve members’ needs, challenges, and questions over the phone Actively promote and educate callers about Credit Union products and services through phone contact within the guidelines of the established quality program Create a climate where callers feel valued and respected Meet and/or exceed set performance goals Use time effectively - is creative and adept at utilizing small blocks of off-phone time within established guidelines Perform account maintenance Perform research and makes corrections and/or refunds on accounts when necessary Understand , educate and assist members with Meritrust online and remote services Complete annual Meritrust education and development program Demonstrate self-sufficiency - using resources to find solutions Prevent escalations and increase first call resolution through educating callers Display an interest in investing in the growth and development of others Display a willingness to mentor teammates and is able to adhere to mentor guidelines / expectations Support chat interactions within established guidelines Assist with the completion of service requests within established guidelines Complete annual Meritrust education and development program Qualifications 1009HR40 Qualifications And Education Previous financial institution experience and/or knowledge of principles and practices of a financial institution required Previous customer service experience required Excellent oral and written communication skills Ability to operate applicable PC programs necessary for job function High School diploma or equivalent Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Other Industries Banking Referrals increase your chances of interviewing at Meritrust Credit Union by 2x Get notified about new Contact Center Consultant jobs in Wichita, KS . We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr Meritrust Credit Union

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Full time,

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