Job Description
They are looking for someone to help w/ content generation. Someone who is familiar with content management systems and doing some technical writing for a none technical audience
•Experience with HelpShift for content management would be a plus
How to, troubleshooting content for their players - self help step before reaching out to support team
•As they have added more products this has been a burden on Kyle
None primary responsibilities - helping craft customer service macros for customer service to use
There may also be some interaction with their legal team, some articles may go under review from legal compliance team and integrating feedback into their drafts
Goal is to supplement marketing content creation
Update existing content
Someone who execute and produce
Work Projects/content related to Pokmon Go and Ingress regarding "how to play the game". Updating forums, graphs, FAQs,
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Required Skills & Experience * 1-3 years of experience in content management
Would like to see a writing sample prior to interviewing them
* Strong written and verbal communication
* Adept in project management, they will be juggling projects from multiple products and also experience working with localization team
Nice to Have Skills & Experience * Plusses / Certs:
Experience working in gaming or mobile application development
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
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