Job Description
Job Details Working Title: Customer Service Specialist Job Class: Health Program Representative Agency: Health Department - Job ID : 90630
- Location : St. Paul
- Telework Eligible : Yes
- Full/Part Time : Full-Time
- Regular/Temporary : Unlimited
- Who May Apply : This vacancy is open for bids and for all qualified job seekers simultaneously.
- Date Posted : 12/30/2025
- Closing Date : 01/05/2026
- Hiring Agency : Minnesota Department of Health
- Division/Unit : Health Systems / Office of Vital Records Staff
- Work Shift/Work Hours : Day Shift / 8:00 A.M. - 4:30 P.M.
- Days of Work : Monday - Friday
- Travel Required : No
- Salary Range: $25.67 - $37.26 / hourly; $53,598 - $77,798 / annually
- Classified Status : Classified
- Bargaining Unit/Union : 214 - MN Association of Professional Employees
- FLSA Status : Nonexempt
- Designated in Connect 700 Program for Applicants with Disabilities : Yes
The work you'll do is more than just a job. At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
Job Summary Ready to make a meaningful impact? At the Minnesota Department of Health (MDH), your expertise supports our mission to build healthier futures for all Minnesotans.
As a Customer Service Specialist, you will play a key role in reviewing, processing, and fulfilling requests for vital records issued by the Office of Vital Records (OVR). Joining the Fulfillment Team, you will assist with daily operations and support OVR's issuance responsibilities.
In this role, you will:
- Review orders submitted online, by fax, or by mail
- Verify documents and enter information into the Minnesota Registration & Certification (MR&C) system
- Search for and locate vital records needed to complete customer requests
- Confirm customer eligibility and print legal certificates and related documents
- Fulfill orders or respond to customers as appropriate
- Provide service to constituents, customers, and vital records partners who contact OVR including communications via phone, email, and written correspondence.
You will work with private and confidential data while issuing legal birth, stillbirth, and death certificates. You will also register putative fathers in the Minnesota Father's Adoption Registry and conduct related searches. Collaboration with other units is essential to ensure smooth, accurate order processing.
This position is responsible for delivering timely customer service, safeguarding data, securing records, maintaining quality assurance, and issuing documents in compliance with state law.
This position is eligible for hybrid telework. Employees living within 50 miles of the office must work in-office at least 50% of the time each month. Employees outside that radius may telework more with division director approval.
This vacancy announcement will be used to fill up to four (4) Customer Service Specialist positions. Qualifications Minimum Qualifications To ensure proper crediting, please ensure your resume clearly identifies how you meet each qualification.
One year of experience demonstrating responsibilities in each of the following areas:
- Experience performing high-volume customer service or administrative support tasks that involve assisting customers and processing requests.
- Experience entering, updating, and searching data in electronic databases or computer systems with accuracy.
- Proficiency using standard office software such as email, calendars, spreadsheets, word processing tools, and virtual meeting platforms.
- Experience reviewing documents or information for accuracy, completeness, and compliance with established procedures.
- Experience handling confidential or sensitive information in accordance with laws, policies, or organizational standards.
Qualifications to be assessed during interviews:
- Ability to navigate ambiguous or incomplete customer requests while maintaining professionalism, patience, and clear communication.
- Ability to follow detailed standard operating procedures while independently identifying errors, recognizing exceptions, and knowing when to elevate issues.
- Ability to maintain accuracy and composure while working under pressure in a high-volume, time-sensitive environment involving confidential data.
- Ability to speak and write using appropriate, specific, plain language to communicate information in English to others.
Preferred Qualifications - Experience registering or issuing vital records, legal documents, or work in a regulated environment requiring strict compliance with laws and data security procedures.
- Experience using the MR&C System or specialized case management, records management, or government database systems.
- Demonstrated experience contributing to process improvement efforts, documenting workflows, or supporting quality assurance initiatives.
- Experience working directly with the public with diverse populations, including customers who may be stressed, confused, or facing urgent legal or personal needs to communicate information.
Additional Requirements This position requires successful completion of a background check and employment reference check.
Application Details How to Apply Select "Apply for Job" at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us . For additional information about the application process, go to .
Contact If you have questions about this position, contact Kaitlyn Crowley at katie.crowley@state.mn.us or 651-201-5984 .
To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Kaitlyn Crowley at katie.crowley@state.mn.us .
If you are an individual with a disability and need an accommodation for an interview, you may contact the Department of Health ADA Coordinator at health.hr.ada@state.mn.us .
About Health Department Come work for one of the best public health systems in the nation and you will contribute to our mission to protect, maintain and improve the health of all Minnesotans. We are working hard to achieve our vision for health equity in Minnesota, where all communities are thriving, and all people have what they need to be healthy. Our collaborative, mission-driven work environment is a major factor in promoting a high level of employee health awareness, employee longevity and job satisfaction.
Working together to improve the state we love. What do Minnesota's State employees have in common?
- A sense of purpose in their work
- Connection with their coworkers and communities
- Opportunities for personal and professional growth
Benefits As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.
Your benefits may include: - Paid vacation and sick leave
- 12 paid holidays each year
- Low-cost medical, dental, vision, and prescription drug plans
- Fertility care, including IVF
- Diabetes care
- Dental and orthodontic care for adults and children
- 6 weeks paid leave for parents of newborn or newly adopted children
- Pension plan that provides income when you retire (after working at least three years)
- Employer paid life insurance to provide support for your family in the event of death
- Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
- Tax-free expense accounts for health, dental, and dependent care
- Resources that provide support and promote physical, emotional, social, and financial well-being
Support to help you reach your career goals: - Training, classes, and professional development
- Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov )
Employee Assistance Program (EAP) for work/life support: - A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
- Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
- Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care
Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.
EQUAL OPPORTUNITY EMPLOYERS Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.
APPLICANTS WITH DISABILITIES Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.
Job Tags
Hourly pay, Full time, Temporary work, Part time, Work at office, Local area, Remote work, Monday to Friday, Shift work, Day shift,