Job Description

The eCommerce Coordinator is responsible for managing and enhancing the customer experience on the company's website. This role oversees the maintenance and accuracy of product and service listings and serves as the primary point of contact for all website-related updates, issues, and enhancements. Proficiency in HVAC products and experience with ERP system integrations are essential.

• Manage and maintain large product catalogs, including descriptions, images, specifications, and attributes.
• Collaborate with the Purchasing Department to ensure all product listings are current and enriched with accurate item data.
• Partner with Product Managers to prepare the website for new product launches or updates.
• Maintain and update all static content pages to ensure accurate company and product information.
• Monitor and resolve open support cases with the website hosting platform.
• Coordinate the implementation of new website features and integrations.
• Ensure seamless connectivity between the website and ERP system for optimal performance and user experience.
• Create and update training materials to assist internal and external users in navigating the website.
• Support customers in building account profiles to streamline their online purchasing experience.
• Provide exceptional customer service via phone, email, text, and in person.
• Respond to all inquiries promptly and professionally.
• Perform additional tasks and projects as assigned.

• High School Diploma or equivalent; college degree preferred.
• 2-5 years of experience in a similar eCommerce or product content management role.
• Strong familiarity with HVAC products and B2B eCommerce environments.
• Experience with Product Information Management (PIM) systems.
• Advanced skills in Excel, including VLOOKUP, PivotTables, and data cleansing.
• Knowledge of B2B workflows (pricing, customer groups, etc.) and catalog/category structures.
• Excellent organizational skills and high attention to detail.
• Experience handling and editing digital assets (images, PDFs, etc.)
• Ability to work with bulk uploads, CSVs, and data import/export processes.
• Familiarity with content staging, preview, and publishing workflows.
• Strong sense of confidentiality and discretion.
• Capable of managing deadlines and multitasking in a fast-paced team environment.
• Professional phone etiquette and interpersonal communication skills.

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