Exchange Systems Engineer Job at Leidos, Alexandria, VA

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  • Leidos
  • Alexandria, VA

Job Description

Salary: 126,100 - 227,950 USD per year Requirements:

  • We are seeking individuals who possess the following skills:
  • Experience in interacting with service lanes to handle service inquiries and problems.
  • Extensive experience working as a Tier 2 System Administrator and Tier 3 System Engineer.
  • Proficiency with Office 365 and Microsoft Exchange 2016 and 2019.
  • Strong knowledge of Email Journaling solutions.
  • Significant experience with scripting/automation through Exchange PowerShell or other scripting languages.
  • Ability to resolve complex problems using technical knowledge, factual reasoning, and proper interpretation of problem indicators.
  • Experience in developing and implementing solutions for upgrades to newer Exchange versions.
  • Experience directing migrations between on-prem Exchange and M365 Exchange Online.
  • Strong time management skills and the ability to work independently within an IT Service Management/ticketing system (ServiceNow).
  • Excellent oral and written communication skills, particularly in briefing senior government and military officials.
  • Strong leadership and mentoring skills to enhance team capabilities.
  • Proven ability to work effectively within a team and support peers toward improved processes and results.
  • Ability to triage and classify incidents accurately, prioritizing work efforts accordingly.
  • Extensive experience with planning, deploying, and documenting patch and configuration updates.
  • Knowledge of Disaster Recovery for High Availability in large environments.
  • Experience with log reviews, incident analysis, and identification of issue trends.
  • Familiarity with server patch management methodologies utilizing SCCM.
  • A minimum of DoDM 8140.03 (previously DoD 8570) – IT System Admin Intermediate certification requirements (Cloud+, GICSP, SSCP, Security+ CE, GSEC, or higher).
Responsibilities:
  • In this role, you will:
  • Remotely log into servers to perform technical software configuration, rebooting, and other remedial actions as needed.
  • Provide Tier 3 Engineering support for implementation, troubleshooting, maintenance, and monitoring of both physical and virtual servers, distinguishing between isolated user problems and enterprise-wide issues.
  • Collaborate with peers and other service lanes to analyze network latency and address slow connections and user experience issues.
  • Collect data, conduct analyses, and develop and implement solutions in line with Problem Management guidelines.
  • Maintain a comprehensive availability and capacity management solution using lessons learned and best practices.
  • Provide detailed follow-up reports for root cause analysis, operational assessment, and process improvement initiatives.
  • Support customer requirements in a 24/7/365 mission environment and be available for on-call support during after-hours outages.
  • Update operational and monitoring documentation for 24/7/365 Operations Watch personnel.
  • Troubleshoot email routing devices and security services (e.g. McAfee/Trellix, Proofpoint, and Edge devices).
  • Oversee the Exchange Online system within an Office 365 hybrid/cloud environment.
  • Manage roles, services, and permissions in compliance with Government Service Owner and Cyber Security mandates.
  • Create, test, and implement PowerShell scripts to automate routine tasks and monitoring.
Technologies:
  • Cloud
  • Support
  • Network
  • Office 365
  • PowerShell
  • Security
  • ServiceNow
  • System Engineer
  • Hardware
  • VMware

More:

At Leidos, we promote an excellent work-life balance, allowing you to make an impact while also taking care of your well-being. We offer numerous opportunities for career development and advancement.

Education requirements include a Bachelor’s Degree with 12+ years of experience, Associate's degree with 14+ years, or a Master’s Degree with 10+ years of relevant experience; 12 years of additional experience may substitute for a bachelor's degree.

Due to the nature of the government contracts we support, US Citizenship is required, along with TS/SCI clearance with a specific polygraph or the willingness to obtain and maintain such clearance.

We look forward to your application!

Job Tags

Full time, Work at office, Remote work,

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