Job Description

About XRHealth XRHealth is transforming healthcare through Virtual Reality (VR), offering FDA-registered therapeutic solutions for pain management, cognitive and neurological conditions, and mental wellness. We provide care across home and hybrid models, now with a growing focus on our VR as a Durable Medical Equipment (DME) service - prescribed by clinicians and reimbursed by insurance. About the Role We’re seeking a Health Coach to join our team and play a key role in supporting patients who are using XRHealth’s VR therapy platform. This is not a clinical role . As a Health Coach, you will not provide medical advice, diagnosis, or therapy. Instead, you will serve as a trusted support partner , helping patients build healthy habits , stay engaged in their prescribed VR program , and navigate their care journey with encouragement and accountability . This is a hybrid position based in Needham, MA , requiring in-office presence 3 days a week for team collaboration and onboarding initiatives. What You’ll Do Patient Engagement & Retention Serve as the patient’s point of contact for non-clinical support during their therapy program. Keep patients motivated to continue their DME-prescribed VR sessions through consistent outreach and positive encouragement. Behavior Change Support Use coaching techniques like motivational interviewing and goal-setting to empower behavior change. Help patients translate their clinician’s guidance into day-to-day actions, routines, and habits. Education & Navigation Help patients understand how to use XRHealth’s VR platform and navigate key aspects of their DME experience. Share relevant health and wellness tips (within scope) to support overall engagement. Progress Monitoring (Non-Clinical) Track patient adherence and utilization data within the platform. Escalate any clinical concerns or signs of risk to licensed clinicians following established protocols. Collaborative Support Coordinate with customer support, technical onboarding, and clinical operations (without clinical decision-making) to ensure smooth patient experiences. Flexible Support Hours Evening and/or weekend availability is occasionally required to meet the scheduling needs of patients. Who You Are Passionate about patient-centered care and behavior change. Skilled in communication and coaching, with a naturally empathetic and motivating style. Excited by technology and eager to work with immersive tools like VR in a care setting. Clear on professional boundaries between coaching and clinical care—and committed to staying within your lane while working closely with clinical teammates. Qualifications Required: Bachelor’s degree in Health Sciences, Public Health, Psychology, Exercise Physiology, or a related field. At least 2 years of experience in health coaching, patient engagement, care navigation, or wellness roles. Experience using behavior change models (e.g., stages of change, motivational interviewing). Strong communication and organizational skills. Comfortable using digital platforms and tracking tools. Preferred: Current students or recent graduates of psychology or social work programs are encouraged to apply and will be considered a plus. National Health Coach certification (e.g., NBC-HWC, ACE, Wellcoaches). Experience supporting DME programs, telehealth patients, or remote care populations. Familiarity with HIPAA-compliant documentation. Background in digital health, digital therapeutics, or tech-forward wellness programs. Why Join XRHealth Innovative Mission: Help shape the future of healthcare using VR. Team Culture: Join a team that values clarity between roles and works collaboratively across care functions. Flexibility: Hybrid schedule with meaningful in-office engagement. Growth: Be part of a scaling startup with opportunities for professional development. Benefits: PTO, health insurance, 401k, and more. At XRHealth, we are redefining how care is delivered—making it more accessible, engaging, and effective. As a Health Coach, you’ll be the voice that patients count on to stay consistent and confident in their journey. #J-18808-Ljbffr Itlearn360

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