Job Description

In the lifestyle hospitality industry, people make the difference. Arlo Hotels is committed to being a great place to work, providing exceptional service for our guests through our unique approach to the independent lifestyle hotel segment. Here at Arlo we ask all our team members to be themselves and embrace it! We utilize state-of-the-art technology and time-tested management techniques to constantly improve our efficiency, and we approach each hotel in an innovative, resourceful and entrepreneurial manner. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so, keep on reading! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more. Job Description Arlo Hotels, an independent lifestyle hotel, is now actively seeking a dynamic Hotel Manager. This position is responsible for effectively leading the day-to-day operations of the hotel and its team members. The Hotel Manager will assist the General Manager in budgeting, planning, organizing, and directing all hotel services, including front-of-house and back-of-house operations. Benefits Medical, Dental, Vision 401K - after one year Tuition Reimbursement Bonus Eligible Cell Phone Reimbursement Responsibilities Always treats guests with courtesy and respect in a variety of situations. Displays honesty & integrity. Conducts pre-shift meetings. Communicates effectively to staff using tools such as development reviews, training, departmental orientation, and monthly departmental meetings. Motivates and develops team members. Create preventive maintenance programs for consistency of the product. Ensures updated safe work environment. Is an inspirational leader able to motivate team members to be consistently engaged in serving others, always looking for that opportunity and outcome. Builds strong partnerships with internal customers and outside vendors. Possesses excellent communication and leadership skills and is a strong, creative problem solver both with team members and third-party partners operating within the hotel. Is a proactive, self-starter who can work well both independently and as part of a team. Comfortable being a change agent and creating a welcoming environment. Confident and able to think clearly on your feet and under pressure. Loves to negotiate and create win-win situations for customers, owners, partners, and all operational team members alike. Oversees and directs the daily operations for the Front Office, Maintenance, Housekeeping & Security departments. Coordinates daily with F&B Managers to ensure seamless, thoughtful, and excellent service. Implements and maintains a service and management philosophy as a standard for respective departments. Develops and implements training for departments to exceed standard service and operational standards. Develops and executes strategies to ensure seamless service delivery while maximizing revenue and managing costs. Assists in developing and maintaining the hotel budget and achieving financial targets. Leads departmental managers and supervisors to ensure guest and employee satisfaction in a cost-efficient manner. Maintains the Arlo Team Member Culture through engagement, training, and development. Participates in Safety Committee initiatives and security provisions. Supports the protection and enhancement of hotel assets through maintenance, security, housekeeping, and capital budgeting programs. Qualifications 3-5 years of experience as a Director of Rooms, Director of Operations, or Assistant General Manager in a hotel environment. Experience in various hotel operational departments including Front Office, Guest Services, Housekeeping, Security/Loss Prevention, Engineering, or Food & Beverage. Proven track record of designing and implementing service standards that yield high guest and employee satisfaction. Experience managing third-party or leased space arrangements such as F&B, valet, or security. Strong financial acumen with the ability to drive revenue and manage expenses. Excellent professional communication and tactfulness in interactions with guests and staff. License Fire Safety Director (must obtain within 6-9 months of employment). Salary $125,000 - $135,000 We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law. #J-18808-Ljbffr Arlo Midtown

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