Job Description

Inbound Call Center Representative

Location: Sioux Falls, SD

Position Type: Full Time

Travel Percentage: None

We are looking for energetic Customer Service Representatives that enjoy receiving inbound calls, establishing relationships with customers, collecting data, scheduling appointments, and directing calls to the appropriate departments. Your typical work week includes:

1. Monitoring and answering inbound phone calls.
2. Gathering information & routing calls to the correct department.
3. Updating customer changes in the database.
4. Providing administrative assistance as needed.
5. Attending training sessions and meetings as required.
6. Following all company policies and procedures.

We need from you:

• Strong verbal and written communication skills with the ability to influence.
• Demonstrate the ability to listen and learn while retaining information quickly.
• Ability to document notes thoroughly while delivering results and meeting goals under minimal supervision.
• Task oriented, detail driven, and self-motivated.
• Ability to think quickly and identify and resolve customer questions or concerns.
• Exceptional organizational skills.

How we will know you are the "ONE":

• Incredible Customer Service skills
• Computer skills
• Call Center Experience
• Automotive Industry Experience

Benefits to you:

• We offer rewards in commission, promotions and all our Full-Time employees enjoy full medical, dental and vision insurance.
• We offer company paid life insurance and buy in options for critical illness, disability, and additional life insurance.
• We provide paid time off, a 401(K) match and an in-office support structure to help you do your best work.

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