Job Description
Location: Santa Fe Indian Health Center (SFIHC), with support to Cochiti, San Felipe, and Santa Clara Health Centers
Type: Full-Time, On-Site
Contract: Non-Personal Services Contract
Schedule: Monday–Friday, 8:00 AM – 4:30 PM (Up to 40 hours/week; occasional holidays/weekends/on -call as needed)
Position Overview
The Information Technology Specialist provides comprehensive IT support services to the Santa Fe Indian Health Center and designated satellite clinics. This role is responsible for systems administration, network support, VM cloud server operations, helpdesk troubleshooting, IT security compliance, and end-user technical assistance. The position requires full administrative access to critical IT infrastructure and adherence to all IHS security, privacy, and operational standards.
Key Responsibilities
Systems Administration
-Manage and maintain Windows systems , applications, and platforms supporting RPMS and EHR systems.
-Configure, install, and rebuild servers, peripherals, directories, storage, and services according to IHS standards.
-Maintain installation and configuration procedures and contribute to system standards.
-Recommend and implement automation and administration innovations.
VM Cloud Server Management
-Configure, monitor, and troubleshoot virtual machine cloud environments.
-Manage system security, backups, and disaster recovery processes.
-Perform routine and advanced maintenance ensuring availability and performance of VM-based systems.
Helpdesk / End-User Support (ServiceNow Portal)
-Diagnose and resolve software, hardware, and network issues for end-users.
-Provide in-person and phone support.
-Evaluate and manage tickets, communicate with users, and escalate to Tier 2 as required.
-Train staff on IT systems and applications as needed.
Network Administration
-Identify and resolve network connectivity, performance, and security issues.
-Assist SFIHC and Albuquerque Area IT staff with network troubleshooting and optimization.
-Perform routine network performance reviews and maintenance activities.
Operations & Maintenance
-Perform system monitoring, verifying integrity and availability of all hardware, servers, network resources, and processes.
-Conduct security monitoring and ensure compliance with IHS IT security policies.
-Manage backup operations, validate data integrity, and execute required purging procedures.
-Perform OS patches, upgrades, and configure new services.
-Optimize CPU, memory, and disk utilization based on operational needs.
-Maintain data-center monitoring of equipment.
User & Access Management
-Create, modify, and delete user accounts in Active Directory.
-Ensure adherence to all HIPAA, Privacy Act, and IHS policies in handling sensitive information.
Communication & Reporting
-Submit weekly hours/timesheets for COR approval.
-Work independently, providing technical guidance to IHS staff when necessary.
-Participate in required meetings, orientations, and training as mandated by IHS.
Minimum Qualifications
Education
Bachelor’s Degree in Computer Science or equivalent field (required).
Proof of degree required prior to assignment.
Experience
-5+ years VM cloud server experience (required).
-5+ years Network Administration experience (required).
-5–10 years Helpdesk / IT Support experience .
-3–10 years IT Specialist experience.
-2–5 years SharePoint Server experience.
- Experience with EHR/RPMS systems (preferred).
-2–5 years VOIP phone applications experience.
Certifications (Required)
-VM Cloud Server Professional Certification.
-Certified Network Specialist (CNA).
Additional Requirements
-Valid driver’s license (may operate GSA vehicles).
-Ability to pass Level I & II background investigations per Public Law 101-630 (Indian Child Protection & Family Violence Act).
-Immunization compliance (MMR, Varicella, TB screening, Hepatitis B, Influenza, Tdap).
-Must complete mandatory training (ISSA, Child Protection, Trauma-Informed Care, FWA training).
-Must obtain fingerprint clearance prior to start (processing may take up to 6 months).
-Must wear government-issued ID badge and comply with all IHS conduct standards.
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