Job Description

About the Team The Customer Education Team reduces barriers to learning Outreach by building and delivering world-class educational products to all our customers based upon common roles and workflows. We focus on scale first, developing modular On-Demand materials - to get our customers up-to-speed quickly and improve the way they work. The Role At Outreach our Instructional Designers help lead our customers to success by providing educational material. Our Instructional Design team provides vital Product and Change Management education, enabling our customers to succeed. Internally, the Instructional Designer's impact will be felt company-wide through reducing support tickets and customer calls, reducing customer churn, and increasing customer value and adoption. As an Instructional Designer you will partner with our teams and clients to solve problems, think strategically, and create amazing training material. You are knowledgeable of Sales Execution platforms and processes and bring your design skills and experience to strengthen our team. You’ll assist and collaborate with teammates in the development of customer education content, and you’ll be integral in contributing to the evolution of our design language and style guidelines to create best-of-breed educational material. Location We are open to considering remote applicants. For individuals based in Seattle or Atlanta this will be a hybrid position (2-3 days in office each week). Your Daily Adventures Will Include Collaborating with internal Product, Success, Training and Marketing teams to determine key needs and areas of focus for education content. Scoping, creation, and evolution of engaging, scalable content to drive customer outcomes. Creating self-paced courses, training assets, and supporting resources including videos, job aids, assessments, and other collateral. Writing course content, creating videos that require recording voiceover, recording screen captures, editing audio and video, designing slides, creating video animations, and using approved graphics, photography, and videography. Understanding customer impact and sentiment and building action plans to maintain net positive feedback. Working with go-to-market teams to capture latest functionality releases for internal enablement and external educational purposes. Maintaining working knowledge of customers’ different personas and use cases. Assisting with the managing and administering of the Learning Management System (LMS) and other learning systems. Designing performance-based, measurable learning assessments which directly align to learning objectives. Our Vision of You Experienced Designer - You have 3+ years of experience in instructional design, technical course development, curriculum management, or a related field (ie. L&D, enablement), ideally in a fast-paced SaaS environment. You hold and actively maintain at least one Certification pertinent to Instructional design. Project Manager - You have strong project management skills, and the ability to manage multiple projects and deliver quality content quickly in a fast-paced environment. Customer First Attitude - You are obsessed with the learner’s experience and apply best practices in adult learning to your design. You are also passionate about delivering value quickly to the customer and you take a highly iterative approach to your design. Strategic Problem Solver - You thrive at identifying, creating, and incorporating the most effective and innovative practices in the learning industry. Technical Aptitude - You have experience with e-authoring tools such as Camtasia, Articulate 360, and Adobe Creative Cloud. You have experience with LMS software (Skilljar preferred). Exceptional Written & Verbal Communication Skills - You are a strong communicator, with clear concise communication in both written and presentation form. Preferred Qualifications 3+ years experience working at a fast-paced Software-as-a-Service (SaaS) company. Experience in Customer Success, Customer Education/Enablement, and/or Professional Services. Experience working with modern Learning Management Systems, preferably Skilljar. Comfortable collaborating with and presenting to all levels within the organization, including senior leadership. Experience building and maintaining certification programs. The annual base salary range for this role is $70,000 - $110,000 USD. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. We also have a location-based compensation structure; there may be a different range for candidates in other locations. #J-18808-Ljbffr Outreach

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