Job Description

Summary

This position is part of the Defense Security Cooperation Agency. The incumbent will be responsible for Developing processes, procedures for and facilitating technical discussions/meetings as well as coordinating and developing IT technical standards and processes to support enterprise mission needs. Developing, maintaining and reporting on metrics related to areas of responsibility.

This job is open to

The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency

All U.S. Citizens

Duties

As a IT Specialist (CUSTSPT) at the GS-2210-13 some of your typical work assignments may include:

• Provides leadership for various DSCA IT technical initiatives including their scopes, resources, schedules, quality, performance, requirements, risks, information assurance, process improvement, reporting.
• Reviews current IT/technical business practices for DSCA organizations in accordance with IT Governance and Engineering and Architecture Review Board, recommending changes where necessary to current policies and regulations to promote more effective processes and practices.
• Develops processes, procedures for and facilitates Engineering & Architecture Review Board activities as well as coordinates and develops IT technical standards and processes to support enterprise mission needs.
• Develops, maintains and reports on metrics related to areas of responsibility.
• Acts as a liaison within the DSCA and private industry, portfolios, domains and internal and external stakeholders for the assigned functional and technical areas.
• Provides analysis and performance evaluation of the effectiveness and efficiency of processes and procedures within DSCA.

Requirements

Conditions of employment

• Must be a U.S. citizen
• Males born after 12-31-59 must be registered for Selective Service
• Resume and supporting documents (See How To Apply)
• Suitable for Federal employment, determined by a background investigation
• May be required to successfully complete a probationary period
• Work Schedule: Fulltime
• Overtime: Occasionally
• Tour of Duty: Flexible
• Recruitment and Relocation Incentives: May be Authorized
• Fair Labor Standards Act (FLSA): Exempt
• Financial Disclosure: Not Required
• Telework Eligibility: This position is telework eligible

Qualifications

You may qualify at the GS-13, if you fulfill the following qualifications:


One year of specialized experience equivalent to the GS-12 grade level in the Federal service:

• Developing processes, procedures for and facilitating technical discussions/meetings as well as coordinating and developing IT technical standards and processes to support enterprise mission needs
• Developing, maintaining and reporting on metrics related to areas of responsibility rated to IT.
• Serving as a primary point of contact for specific IT customer activities to interact with customers and coordinate with internal and external stakeholders, partners, and service providers concerning IT customer service, support, and customer experience related matters.

For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.

• Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

• Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

• Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Substitution of education may not be used in lieu of specialized experience for this grade level.

Additional information

Incumbent must attain DoD Security Cooperation Workforce (SCW) Certification and complete related continuous learning requirements in accordance with the National Defense Authorization Act (NDAA) 2017, Title 10 United States Code, Section 384, and Security Cooperation Workforce Certification Program 2.0 requirements. Incumbent must complete DoD SCW Basic-level certification courses within one year.

Requirements for Proficiency Level 1 - At least 1 year of successful SC work experience with a performance appraisal rating of 3 or better. Incumbent must complete DoD SCW Foundational level certification requirements within one year of entering the SC position. In addition, 40 hours of continuing education (CUE) every two years.



Re-employed Annuitant: This position does not meet criteria for re-employed annuitant. The DoD criteria for hiring Re-employed Annuitants can be found at:



All applicants must meet qualifications and eligibility criteria by the closing date of the announcement.



Interagency Career Transition Assistance Programs ( ICTAP eligibility ) : This program applies to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority for this position, you must: 1) meet ICTAP eligibility criteria; 2) be rated well-qualified for the position; Well qualified is defined as possessing the type and quality of experience that exceeds the positions minimum qualifications. and 3) submit the appropriate documentation to support your ICTAP eligibility. For more information:





Military Spouse Preference : If you are entitled to military spouse preference, in order to receive this preference you must choose the spousal eligibility in your application package referencing MSP Military Spouse Preference. Your preference entitlement will be verified by the employing agency. If you are claiming military spouse preference and qualified for the position, your name will be placed below preference eligible veteran candidates and above non-preference candidates on a list sent to the hiring manager for employment consideration. To claim Military Spouse Preference (MSP) please complete the Military Spouse PPP Self-Certification Checklist, save the document and attach it to your application package.



Priority Placement Program (PPP) DoD Retained Grade Preference (RGP) : In order to receive this preference, you must choose to apply using the "Priority Placement Program, DoD Retained Grade Preference (RGP)" eligibility. If you are claiming RGP and are determined to be Well Qualified (score of 85 or above) for the position, you will be referred to the hiring manager as a priority applicant. Information and required documentation for claiming MSP may be found at the General Applicant Information and Definitions link below. To be eligible as a RGP, you must submit the following supporting documents with your application package: a signed Retained Grade PPP Self-Certification Checklist (DD3145-1 (whs.mil)); a copy of your Notification of Personnel Action (SF-50) effecting the placement in retained grade status; or a copy of the notification letter you received regarding the RIF or classification downgrade.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

We will review your resume and supporting documents, to ensure you meet the basic qualification requirements. We will evaluate each applicant who meets the basic qualifications on the information provided and evaluate your relevant work experiences as it relates to fundamental competencies, identified below, required for this position.



Competencies:



Based on the results of this evaluation, you will be placed in one of the following quality categories:



Best Qualified: This highest category will be used for those candidates who possess the type and quality of experience that substantially exceeds the minimum qualifications of the position, including any selective placement factors and/or appropriate quality ranking factor(s), as determined by the job analysis.

Highly Qualified: This higher category will be used for those candidates who possess the type and quality of experience that exceed the minimum qualifications of the position, including any selective placement factors and/or appropriate quality ranking factor(s) as determined by the job analysis.

Qualified: This lowest category will be used for those candidates that meet the minimum qualifications of the position, including all selective placement factors and appropriate quality ranking factor(s) and are proficient in some, but not all, of the requirements of the position. Candidates may require extensive training and/or orientation in order to satisfactorily perform the duties of the position.



Names of the candidates in the Best Qualified category will be sent first to the hiring manager for employment consideration. Applicants in other categories will be referred in accordance with category rating procedures.



Veterans Preference: If you are entitled to veterans preference, you should indicate the type of veterans' preference you are claiming on your resume. Your veterans' preference entitlement will be verified by the employing agency. If you are entitled to veterans' preference and qualified for the position, your name will be placed above non-preference candidates on a list sent to the hiring manager for employment consideration. Qualified veterans' preference eligible with a service-connected disability of 10% or more will be listed at the top of the highest quality category depending on the position and grade level of the job.
For information on entitlement seeFeds Hire Vets - Job Seekers - Veterans .

Required Documents

The documents you are required to submit vary based on the authority you are using to apply (i.e., applying as a veteran, applying as a current permanent Federal employee, applying as a reinstatement, etc). Your complete application includes your COMPLETE resume, your responses to the online questionnaire, and documents which prove your eligibility to apply. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.



The following documents are REQUIRED



1. Your resume:



IMPORTANT UPDATE: Your resume must not exceed two (2) pages. If your resume exceeds the two-page limit, you will be removed from consideration for this announcement. The resume and required supporting documentation should provide the minimum qualifications and relevant experience for the announced position. Additional guidance on writing a federal resume can be found at: USAJOBS Help Center - How do I write a resume for a federal job? Page margins should be 0.5 inches, font styles must be legible, and consider using 14-point size font for titles and 10-point for the main text. The resume must not be more than 5MB and should be saved and uploaded as a PDF to maintain formatting and number of pages.



2 . SF50

• All current and former civilian Federal employees must submit a copy of your MOST RECENT SF50 (Notification of Personnel Action) showing your tenure, grade and step, salary, and type of position occupied (i.e., Excepted or Competitive); or similar Notification of Personnel Action documentation, i.e., Transcript of Service, Form 1150, etc.

3. Veteran's Documents:

• If applying using veteran's preference or under a Veteran's hiring authority you must submit the following documents: DD214 showing character of service, SF-15 Form and VA letter showing final percentage, or certification of expected discharge or release from active duty.

PLEASE REVIEW THE BELOW LINK FOR OTHER SUPPORTING DOCUMENTS needed for proof of eligibility:





If you are claiming Military Spouse Preference, you must submit supporting documents with your application package. These documents must provide acceptable information to verify: you reside within the commuting area of your sponsor's permanent duty station (PDS); proof of marriage to the active duty sponsor, proof of military member's active duty status, and other documentation required by the vacancy announcement to which you are applying; and must meet all pre-employment criteria and be eligible for immediate noncompetitive appointment to a position in the competitive service. Documentation required: Marriage Certificate or License, Signed Self-Certification Checklist, Veterans' Preference documentation (e.g., DD-214, VA Letter, Statement of Service, if applicable), Transcripts (if applicable). Additional documentation required if previously held a federal position: SF-50s (e.g., LWOP, highest grade held, overseas appointments, etc.), SF-75 Information, and documentation of performance rating of record (dated within the last 12 months)

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below.


The complete application package must be submitted by 11:59 PM (EST) on the closing date to receive consideration.

• To begin, click Apply Online to access an online application. Follow the prompts to select your USAJOBS resume and/or other supporting documents. You will need to be logged into your USAJOBS account or you may need to create a new account.
• You will be taken to an online application. Complete the online application, verify the required documentation, and submit the application.
• You will receive an email notification when your application has been received for the announcement.
• To verify the status of your application, log into your USAJOBS account, select the Application Status link and then select the More Information link for this position. The Application Status page will display the status of your application, the documentation received and processed, and your responses submitted to the online application. Your uploaded documents may take several hours to clear the virus scan process.

To preview the questionnaire, please go to

Agency contact information

DSCA Servicing Team

Phone

614 692-0252

Email

DHRS-D-DSCA@DLA.MIL

Address

Defense Security Cooperation Agency
1851 S. Bell
Room 501
Arlington, VA 22240
US

Next steps

Once you successfully complete the application process, you will receive a notification of receipt. Your application package will be reviewed to ensure you meet the basic eligibility and qualifications requirements, and you will receive a notification. A review will be made of your online questionnaire and the documentation you submitted to support your responses. A list of qualified applicants will be created and sent to the selecting official. All applicants reviewed and/or referred will receive a notification letter.


A list of qualified applicants will be created and sent to the selecting official. All applicants reviewed and/or referred will receive a notification letter.


The selecting official may choose to conduct interviews, and once the selection is made, you will receive a notification of the decision.


Please review the General Application Information and Definitions at:

Overview

Accepting applications

Open & closing dates

10/15/2025 to 10/18/2025

Salary

$107,517 to - $139,774 per year

Pay scale & grade

GS 13

Location

1 vacancy in the following location:

Naval Support Activity, Mechanicsburg, PA

1 vacancy

Remote job

No

Telework eligible

Yes—as determined by the agency policy.

Travel Required

Occasional travel - You may be expected to travel for this position.

Relocation expenses reimbursed

No

Appointment type

Permanent

Work schedule

Full-time

Service

Competitive

Promotion potential

None

Job family (Series)

• 2210 Information Technology Management

Supervisory status

No

Security clearance

Secret

Drug test

Yes

Position sensitivity and risk

Noncritical-Sensitive (NCS)/Moderate Risk

Trust determination process

• National security

Financial disclosure

No

Bargaining unit status

No

Announcement number

DSCA-26-12809588-DH

Control number

848178400

Job Tags

Permanent employment, Full time, Part time, Work experience placement, Immediate start, Remote work, Relocation, Relocation package, Flexible hours,

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