Job Description

Job Description

Job Description

About:

Inspired Hearing Solutions is a trusted hearing healthcare provider in Richmond, VA. With a dedicated team of providers and support staff, the practice is expanding to serve its patients better.

The practice values collaboration, professionalism, and a positive work environment where employees can make a meaningful impact on the team and patients.

Position Summary:

They are seeking a skilled and personable Medical Office Manager to join their team and ensure smooth day-to-day operations.

The Office Manager will play a vital role in overseeing the administrative and operational aspects of the practice. The ideal candidate is approachable, inspires collaboration, and fosters a positive workplace while upholding policies.

Responsibilities:

• Provide support for patient intake, check-out processes, and payment collection during busy periods or staffing shortages.
  
• Manage incoming phone calls and address front office tasks as necessary to maintain efficient operations.
  
• Manage daily office operations to ensure efficiency and effectiveness.
  
• Supervise and support administrative and clinical staff, fostering a collaborative environment.
  
• Conduct end-of-day financial reviews and ensure accurate revenue tracking and reporting.
  
• Oversee patient scheduling, ensure timely flow, and address any operational issues promptly.
  
• Handle patient inquiries, complaints, and escalations with professionalism and empathy.
  
• Enforce office policies and procedures while maintaining a respectful and team-oriented environment.
  
• Coordinate with billing personnel to address insurance claims, payment collections, and reconciliation.
  
• Monitor office supplies and equipment, ensuring adequate inventory and maintenance.
  
• Assist with recruitment, training, and onboarding of new team members.
  
• Assist and conduct team meetings to align on goals, address challenges, and promote continuous improvement.
  
• Collaborate with leadership to set practice goals and identify opportunities for process enhancements.
  

• Proven experience in medical office management or a similar leadership role.
  
• Strong organizational skills with a focus on attention to detail and problem-solving.
  
• Excellent interpersonal and communication skills—friendly yet assertive.
  
• Ability to foster a collaborative, respectful, and positive work environment.
  
• Knowledge of medical billing and insurance processes.
  
• Proficiency with EMR systems; experience with CounselEar is a plus.
  

• Medical Insurance
  
• Matching Retirement Plan
  
• Generous Paid time off and holidays
  

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