Job Description
Job Description
Job Description
About:
Inspired Hearing Solutions is a trusted hearing healthcare provider in Richmond, VA. With a dedicated team of providers and support staff, the practice is expanding to serve its patients better.
The practice values collaboration, professionalism, and a positive work environment where employees can make a meaningful impact on the team and patients.
Position Summary:
They are seeking a skilled and personable Medical Office Manager to join their team and ensure smooth day-to-day operations.
The Office Manager will play a vital role in overseeing the administrative and operational aspects of the practice. The ideal candidate is approachable, inspires collaboration, and fosters a positive workplace while upholding policies.
Responsibilities:
- Provide support for patient intake, check-out processes, and payment collection during busy periods or staffing shortages.
- Manage incoming phone calls and address front office tasks as necessary to maintain efficient operations.
- Manage daily office operations to ensure efficiency and effectiveness.
- Supervise and support administrative and clinical staff, fostering a collaborative environment.
- Conduct end-of-day financial reviews and ensure accurate revenue tracking and reporting.
- Oversee patient scheduling, ensure timely flow, and address any operational issues promptly.
- Handle patient inquiries, complaints, and escalations with professionalism and empathy.
- Enforce office policies and procedures while maintaining a respectful and team-oriented environment.
- Coordinate with billing personnel to address insurance claims, payment collections, and reconciliation.
- Monitor office supplies and equipment, ensuring adequate inventory and maintenance.
- Assist with recruitment, training, and onboarding of new team members.
- Assist and conduct team meetings to align on goals, address challenges, and promote continuous improvement.
- Collaborate with leadership to set practice goals and identify opportunities for process enhancements.
Requirements
- Proven experience in medical office management or a similar leadership role.
- Strong organizational skills with a focus on attention to detail and problem-solving.
- Excellent interpersonal and communication skills—friendly yet assertive.
- Ability to foster a collaborative, respectful, and positive work environment.
- Knowledge of medical billing and insurance processes.
- Proficiency with EMR systems; experience with CounselEar is a plus.
Benefits
- Medical Insurance
- Matching Retirement Plan
- Generous Paid time off and holidays
Job Tags
Holiday work,