Operations Support, Night Agent Job at Square Enix America, El Segundo, CA

ZmNMM0dSTUxEc2o2T2ZTTTNpWHk5MHdNcEE9PQ==
  • Square Enix America
  • El Segundo, CA

Job Description

Job Description

Job Description

The Operations Support Agent is a key member of the operations team, crafting text for in-game and website communications, coordinating global operations and support teams, and providing translation and operational support to internal teams.

Additionally, the agent helps ensure that our players get world-class treatment by coordinating between customer support teams and development teams, translating and passing on key information needed to resolve bugs and other customer support issues.

Requirements

Essential Duties and Responsibilities

  • Provides translation of customer-facing in-game notifications, social media posts, and more.
  • Help communicate game bugs, customer issues, and community feedback to teams in Japan.
  • Provides translation and coordination for communication between Japanese staff and US staff.
  • Translates news announcements, special reports, troubleshooting tickets, player reports, records, and other documentation.
  • Utilize company tools to provide both direct and indirect support to customers.
  • Maintains confidentiality of all proprietary information including but not limited to customer account information and network information.
  • Must be able to work non-traditional hours (typically 8 pm to 5 am and including weekends) in order to communicate with personnel in different time zones.
  • Other duties as required.

Knowledge and Experience

  • Minimum High School diploma, 4-year degree at an accredited university preferred.
  • Fluent or near-fluent in English, and business-level Japanese.
  • Experience with mobile and online games professionally or personally.
  • Strong writing ability in English and Japanese.

Competencies, Skills, and Attributes

  • Job Knowledge
  • Independence
  • Productivity
  • Quality
  • Positive and professional demeanor
  • Excellent communication skills
  • Teamwork
  • Adherence to policies
  • Problem-solving
  • Analytical
  • Process improvement
  • Project management

Travel

  • This position does not require travel.

Supervisory Responsibility

  • This position has no supervisory responsibilities.

Physical Demands

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk, hear, see, and move around the facilities. This would require the ability to lift files/boxes, open filing cabinets, file, bend, twist, and stand on a stool as necessary. Must be able to lift up to 20 pounds. This expectation holds true for the current work-from-home environment.

Benefits

Annual Salary: $28.00 per hour

Job Tags

Hourly pay,

Similar Jobs

Disability Solutions

Court Reporter -- Detroit, MI Job at Disability Solutions

 ...Do you have great reporting skills? Do you enjoy working in a fast-paced newsroom? About our Team Law360 provides breaking legal...  ...seeking a reporter to cover developments in the federal and state courts in and around Detroit, Michigan. Periodic travel between... 

Enterprise Holdings

Automotive Detailer - Car Washer - HSV Airport Job at Enterprise Holdings

 ...Automotive Detailer Enterprise Mobility is seeking a responsible, dedicated person to join our team as a Full-Time Automotive Detailer...  ...cleanliness standards in the industry. As an Auto Detailer and Car Washer, you will lead our commitment to exceptional cleaning practices... 

Destinationone Consulting

City Planner Job at Destinationone Consulting

 ...California Overview: As a City Planner, you will develop plans and programs for the use of land and physical facilities of municipalities...  ...plans and policies. Requirements Bachelor's degree in Urban Planning, Geography, or related field. Professional... 

Enterprise Holdings

Automotive Detailer - Car Washer - Cambridge Central Square Job at Enterprise Holdings

 ...Automotive Detailer Enterprise Mobility is seeking responsible, dedicated people to join our team as full time and part time Automotive...  ...cleanliness standards in the industry. As an Auto Detailer and Car Washer, you will lead our commitment to exceptional cleaning practices... 

Alyeska Resort

Pastry Chef Job at Alyeska Resort

 ...Job Description Job Description Are you a creative and skilled Pastry Chef looking for a new challenge? Do you have a passion for crafting delicious and visually stunning pastries as well as leading kitchen operations? If youre looking to mentor colleagues and...