Job Description

Process Support Analyst

Make an impact with NTT DATA. Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion it's a place where you can grow, belong and thrive.

Your day at NTT DATA

The Process Support Analyst is an entry level subject matter expert, responsible for learning how to optimize and transform company business processes to drive efficiency, innovation, and excellence. This role involves collaborating with cross functional teams, leveraging technology, and implementing best practices to streamline workflows, enhance customer experience, and achieve business objectives. Working under general supervision, the Process Support Analyst gains knowledge and experience to enable them to define, develop, document, test and optimize end-to-end processes that support the business.

Key Responsibilities

• Advise relevant stakeholders in the business on improvement options of existing end-to-end business processes.
• Apply business process redesign methodology to develop effective solutions to business problems.
• Proactively identify business and/or operational process improvements through data analysis.
• Identify potential cross-functional synergies and improvements.
• Conduct impact assessments of process gaps.
• Facilitate the design / re-design of less complex business processes.
• Standardize, maintain, and document new or improved processes.
• Engage with stakeholders and facilitate workshops.
• Prepare detailed process diagrams and documentation.
• Assist with the implementation and delivery of internal and external projects.
• Look for new opportunities to learn about process mapping and modelling.
• Perform any other related task as required.

Knowledge and Attributes

• Entry level analytical skills.
• Good communication skills.
• Problem-solving mindset.
• Attention to detail.
• Collaboration skills.
• Adaptability and openness to change.
• Entry level proficiency in data analysis tools.
• Project management skills.
• Ability to work under pressure.
• Entry level knowledge of workflow and process control software.
• Entry level ability to analyze and understand process mapping.
• Entry level knowledge on processes and up and downstream impact of process steps.
• Entry level knowledge of process improvement methodologies.

Academic Qualifications and Certifications

• Bachelor's degree or equivalent in Business or related field.
• Project Management certification preferred.
• Six Sigma or Lean or equivalent type certification preferred.

Required Experience

• Entry level experience in business process improvement, process reengineering, or related roles within the IT services industry.
• Entry level demonstrated experience of dissecting complex processes, identifying patterns, and proposing improvements.
• Entry level demonstrated experience using process analysis methodologies and tools.

Workplace Type

Remote Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.

Fraudulent Activity

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiterswhether in writing or by phonein order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.

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