Job Description

Your Job

We are seeking a highly organized and detail-oriented Quality Specialist to join our team. In this role, you will facilitate the management of various claims, collaborate with stakeholders, and ensure timely resolution of issues. Additionally, you will assist in the development and maintenance of key documentation, perform data analysis to drive quality improvements, and manage centralized digital platforms for efficient access to critical business and operational documents. Your proactive approach will help us achieve performance targets and enhance overall operational efficiency.

Location : We are ideally looking for candidates based near Atlanta, GA.

Our Team

At Georgia-Pacific Containerboard, we produce paperboard products that serve a wide variety of markets - from consumer goods, eCommerce, industrial, and many more. Our mills and shipping ports are strategically located to serve customers worldwide. The quality specialist will report to the CX Quality Manager and will work directly with the operations quality team. They will also work closely with other capability groups including supply chain, customer account managers, product stewardship and other capability groups that specialize in manufacturing, shipping, logistics, warehousing, etc.

What You Will Do

• Facilitate the management of various claims, including trade, warehouse, and transit claims, ensuring timely resolution
• Collaborate with relevant stakeholders to file claims and follow up on issues, ensuring accountability and resolution
• Assist in the development and maintenance of documentation such as specification sheets, technical documents, Standard Operating Procedures (SOPs), and quality system documents
• Perform data extraction and analysis to support quality improvement initiatives and decision-making processes
• Manage and maintain centralized digital platforms, ensuring easy access to business, operational, and customer-related documents
• Act as the primary administrator for claims, overseeing the entire process from filing to resolution
• Develop and manage dashboards for performance monitoring, overseeing user and partner profiles to enhance operational efficiency
• Work proactively to meet performance targets, focusing on reducing the time required to close claims
• Coordinate with various departments to ensure claims are filed appropriately and resolved efficiently
• Monitor and report on claim statuses, working to expedite resolutions and maintain accountability for service providers

Who You Are (Basic Qualifications)

• Experience in a supply chain, logistics, or manufacturing role
• Microsoft Office experience including Excel (create and modify spreadsheets using formulas, pivot tables, and ability to manipulate data)
• Experience collaborating with cross-functional teams
• Ability to travel domestically to mills and plants (up to 10%)

What Will Put You Ahead

• Experience in a Quality role
• Bachelor's Degree in Business or Supply Chain

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.

Who We Are

As a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products. In addition to the products we make, we operate one of the largest recycling businesses. Our more than 30,000 employees in over 150 locations are empowered to innovate every day - to make everyday products even better.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information.

#LI-LRT

Job Tags

Similar Jobs