Job Description

Salesforce Guru

Smokeball helps law firms bill more without their clients paying more. We were founded by technology leaders with more than 20 years of experience in delivering impactful legal technology products. Our leadership continually strives to develop a company, culture, and team that share a profound love for the law and is compelled to help small law firms find success. Our mission isn't simple, but it is straightforward: help small law firms be successful businesses so that they can better serve our communities.

We are seeking a Salesforce guru that is passionate about streamlining business processes. You will work on the Salesforce system and work closely with internal stakeholders to drive process and system changes. If you consider yourself to be self-motivated, detail-oriented and great at solving ambiguous problems, we want to hear from you. This role is based out of our office in Chicago, IL.

A typical day involves:

• Customization and testing of objects, fields, record types, page layouts, approval processes and workflow and validation rules to serve company needs.
• Designing reports and dashboards to visualize key business metrics.
• Troubleshooting production issues in a timely manner and providing internal support.
• Managing integrated business applications to ensure optimal functionality. Enforcing data governance with roles, profiles, sharing rules, permission sets and groups.
• Maintaining database integrity and accuracy via constant auditing, analysis and maintenance.
• Creating and maintaining documentation on processes, policies, and help-related materials for all users; providing internal training and ensuring workflows are being followed.
• Proactively gathering user enhancement requests and coordinating weekly, monthly, and quarterly system enhancements.

What you bring:

• 3+ years as a Salesforce Administrator
• Salesforce Certified Administrator or Developer required; Salesforce Certified CPQ Specialist a plus.
• Experience with programming languages such as SQL, JavaScript, HTML and Apex.
• Demonstrated ability to conduct thorough needs analysis and implement solutions to drive business outcomes.
• Excellent data management capabilities. Experience with Salesforce Data Loader required.
• Strong communication skills, both verbal and written, with a willingness and patience to coach end users and troubleshoot issues.
• Ability to critically review feature requests and make alternate proposals as warranted.
• Effective at managing and prioritizing multiple tasks simultaneously.

Meet your team:

Your manager:

Noel Peel: Hello, I'm Noel and I have been at Smokeball since 2015. I'm purposely not providing a title because that's not important to me, I care about how you work and getting the work done. Outside of work I like to watch my favorite Rugby League team, and look for a real Australian meal here in the US. Been losing that battle but the hope rides on!

Life at Smokeball:

• Great Culture: Named 2024'S 10th Best Place to Work in the Technology Industry nationwide!
• Work-Life Balance: 20 vacation days, 7 sick days, 3 reboot days, 10 paid holidays, birthday off, volunteer time, and more!
• Career Growth: Smokeball believes in investing in our own people and promoting from within. Our own President started at Smokeball as an Account Manager!
• Benefits: Excellent medical coverage, 401(k) match, monthly wellness stipend, generous parental leave
• Transparency: We keep employees in the loop through monthly global huddles and local standups where we discuss company goals, updates, new hire introductions, etc.
• The Office: The kitchen is stocked with breakfast items, snacks, and beverages, and we have plenty of games to help you relax (ping-pong, billiards, pinball, board games, video games). We also offer free monthly massages provided by a licensed massage therapist!
• Fun Events: In-person happy hours, virtual game nights, family-friendly events, and so much more
• Convenient Transit: We're located in the heart of downtown Chicago, in walking distance from all major modes of transportation

The values we live by:

1. Caring is not optional
2. Make it happen
3. Deliver legendary service
4. Innovate for the client, not the press release
5. Be frank
6. Keep listening, keep learning

These values inform every strategic decision we make and guide our behavior with every person we meet. When we are bringing new team members into the Smokeball Family, we look for compassion, drive, keen judgement, varied perspectives, and no egos.

Why do we do what we do? Where did the name 'Smokeball' come from? How do we give back? Learn more here. Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. No one ever meets 100% of the qualifications! We encourage anyone who is interested to apply based on the responsibilities and requirements outlined. You may be the culture add that we are seeking! We look forward to your application. Smokeball is an equal opportunity employer and committed to providing an open, welcoming environment for everyone.

The pay range for this role is: $100,000 - 120,000 base salary.

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