Job Description

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If youre a close but not exact match with the description, we hope youll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.

At Klaviyo, Product Managers have mastered the craft of product management. They are highly skilled practitioners who have driven significant business outcomes, and they thrive in a highgrowth environment that offers unlimited potential. As a Senior Product Manager, youll not only be responsible for delivering impact through your own work, but youll also mentor the next generation of product leaders. Please note that this is a hybrid role that requires 3 days/week in our Boston office. Fully remote candidates will not be considered at this time.

About the Team

Klaviyos Data Infrastructure pillar is responsible for maintaining a centralized, scalable data store with flexible, lowlatency reads for all of an organizations customer and related data. As part of this team, youll play a critical role in ensuring our integrations empower merchants to grow faster and connect seamlessly across systems.

This role focuses on owning the product strategy, execution, and business results for Klaviyos firstparty integrations with self-hosted eCommerce platforms specifically Magento2, Salesforce Commerce Cloud (SFCC), WooCommerce, and PrestaShop. Youll build enterprisegrade, reliable integrations that directly impact revenue, upmarket growth, and merchant success.

Senior Product Managers at Klaviyo are measured by the outcomes they drive. In this role youll:

• Deliver business impact by setting and executing a roadmap that advances our integrations and drives measurable results.
• Champion customer needs by spending significant time with merchants and partners, building a deep understanding of their workflows and challenges.
• Think deeply and analytically to break down complex problems, explore multiple solutions, and ensure every edge case is addressed.
• Communicate exceptionally well in writing and verbally, ensuring clarity across all stakeholders.
• Lead by example as a mentor and coach, raising the bar for other PMs on the team.

What Youll Do

• Collaborate across product, engineering, research, design, sales, partnerships, and external stakeholders to deliver highimpact outcomes.
• Own and prioritize the roadmap for selfhosted integrations, focusing on the projects with the greatest business impact.
• Write detailed specifications that anticipate use cases, solve problems elegantly, and leave no ambiguity.
• Ship features quickly and iteratively, getting value into customers hands while continuing to improve.
• Mentor other product managers, sharing your experience and raising the overall standard of product excellence.
• Continuously learn and dive deep into new areas, becoming an expert in selfhosted eCommerce platforms and extensibility.

Who You Are

• 57+ years of product management experience, ideally with technical products or infrastructure.
• Proven track record of owning products endtoend and delivering measurable business outcomes.
• Strong technical expertise in system integrations (REST APIs, webhooks, authentication, data pipelines, cloud architecture).
• Experience with products where extensibility is a core requirement, enabling customization and integrations across ecosystems.
• Background working with enterprise/upmarket merchants, mapping technical and business requirements across multisystem environments.
• Experience collaborating with external partners and aligning on joint strategic priorities.
• Passionate about building B2B SaaS products, with a hustler mindset, resourcefulness, and bias toward action.
• Exceptional written and verbal communication skills.

Nice to Have

• Familiarity with extensions and plugins, especially in the eCommerce space.
• Experience with internationalization and how it affects integrations and content.

Your First 90 Days

In your first 30 days, you will get acclimated to Klaviyo and our product:

• During the first two weeks, you will be immersed in an onboarding program that introduces you to the company and the product.
• Spend time in Support, helping customers work through issues. Theres no better way to get a holistic understanding of the product, and to get to know our customers.
• Be introduced to everyone you will need to know in order to be successful in your role.

In your first 60 days, you will become a valuable member of the team:

• Take ownership of a key area of the product, and become the goto expert for that area.
• Have a quick impact by specing and building your first product features.

In your first 90 days, you will continue to increase your influence:

• Formulate the strategy and roadmap for your product area.
• Start contributing to knowledge sharing with the larger product team. We value learning and growth very highly.
• Start coaching and mentoring other Product Managers at Klaviyo, helping them benefit from your experience and knowledge.

We use Covey as part of our hiring and/or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April3,2025.

Please see the independent bias audit report covering our use of Covey here.

Massachusetts Applicants

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicants jobrelated skills, relevant experience, education or training, and work location.

In addition to base salary, our total compensation package may include participation in the companys annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, signon payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.

Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.

Base Pay Range For US Locations: $140,000$210,000USD

Get to Know Klaviyo

Were Klaviyo (pronounced clayveeoh). We empower creators to own their destiny by making firstparty data accessible and actionable like never before. We see limitless potential for the technology were developing to nurture personalized experiences in eCommerce and beyond. To reach our goals, we need our own crew of remarkable creatorsambitious and collaborative teammates who stay focused on our north star: delighting our customers. If youre ready to do the best work of your career, where youll be welcomed as your whole self from day one and supported with generous benefits, we hope youll join us.

AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and humanintheloop). We provide accommodations as needed.

By participating in Klaviyos interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.

Klaviyo is committed to a policy of equal opportunity and nondiscrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.

IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from noncompany email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.

By clicking Submit Application you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.

You can find our Job Applicant Privacy Notice here and here (FR).

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