The Software Developer will support the team in the following activities (including but not limited to) in support of the customer's ServiceNow Platform: Maintain and add new capabilities to the core ServiceNow platform to enhance functionality for tenants Develop, test and deploy updates to ServiceNow based on customer requirements Customize and configure ServiceNow applications and facilitate rollout of new applications and modules; configure Application User Interface and configure workflow Collaborate effectively with ServiceNow System Engineers and developers to develop solutions and handle general updates and configuration changes/requests Identify system deficiencies and recommend solutions Maintenance and continuous improvement of the processes, standards, policies, working methods and tools Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible Ensure tool configuration consistency across Development, Testing, Integration, and Production environments Participate in on-going production support and end user support Document testing and maintenance of system corrections Research, understand, and develop using new technologies and standards as needed Researches, designs, develops, and/or modifies enterprise-wide systems and/or applications software Involved in planning of system and development deployment as well as responsible for meeting software compliance standards Evaluates interface between hardware and software, operational requirements, and characteristics of overall system Required Skills: A minimum of eighteen (18) years of relevant experience; sixteen (16) years relevant experience with Bachelor's or Master's degrees Strong understanding of ServiceNow Development Platform including, but not limited to, ITSM, ITOM, PPM/SPM, HR Module, Customer Service Management (CSM), Asset Management, Change Management, Customer Development, etc. Proven significant success developing ServiceNow products using JavaScript and other coding applications Database Administration (Oracle or MYSQL) experience Ability to efficiently and appropriately estimate work effort requirements Ability to communicate effectively through written and verbal methods Ability to handle multiple tasks and meet deadlines Ability to work independently and in a team environment Able to adapt to a constantly changing environment Aptitude and willingness to work with variety of newer emerging technologies/tools as opportunities demand Ability to deliver enhanced functionality, aid with new implementations, and provide continuous support within the scheduled time while preserving system integrity required High degree of initiative, creativity, and technical ability to function on this team required Ability to identify issues and implement corrective actions Should work toward achieving ServiceNow Certified System Administrator (CSA) cert while on task Desired Skills: ServiceNow Certified System Administrator (CSA) or ServiceNow Certified Application Developer (CAD) The ideal candidate would also have IT project management experience, and be familiar with Scrum, Lean, Agile and DevOps. Experience with Java, Ruby, DevOps and DevSecOps Crimson Phoenix
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