Job Description

Job Description

Job Description

The luxurious Lafayette Park Hotel and Spa ranks #1 in the region, thanks to stylish guest rooms and suites, top-tier dining, sparkling event spaces and service that’s both gracious and intuitive. The Spa at the Park promotes well-being through a holistic approach that rejuvenates the mind, body and spirit. With an array of specialty treatments, the Spa at the Park is truly the best day spa the East Bay has to offer.

We are seeking a Spa Receptionist to join our team.

Our Spa Receptionists are directly responsible for scheduling all same day spa appointments, check-in of spa guests, issuing spa robes, slippers, and locker keys, and assisting in retail sales.

ESSENTIAL FUNCTIONS

• Know front desk operations including reservation systems, filing systems, sales systems, and guest check-in procedures.
• Must process the skills required to perform various secretarial functions for the Spa Director.
• Greet and welcome all guests coming into the spa.
• Must be patient, courteous listener, able to show empathy.
• Check in all guests for appointments.
• Instruct guest to fill out health history forms and input them into the system.
• Issue spa robes, slippers, and locker keys.
• Help the guests and arrange any service they need.
• Perform whatever is necessary to ensure and maintain a pleasant visit for each guest.
• Arrange for all spa appointments for ala carte services/activities and packages.
• Monitor the appointment sheet so we have the proper number of staff on duty.
• Answer the telephone, make appointments, answer spa questions.
• To be the initial and complete source of information regarding everything that is available and all procedures to ensure guest comfort.
• Maintain a sense of order and efficiency for spa operations via proper scheduling of guest and staff appointments.
• Monitor the fitness area and locker rooms and is available as a back up assistant in the area’s cleanliness, i.e. pick up towels, cups, etc.
• Maintain spa supplies as needed.
• Handle all the billing for spa services and retail.
• Assist guest with prescription from their therapist staff.
• Keep spa neat and clean during business hours.
• Be cross-trained in all functions of the front desk and scheduling.
• Assist sales of retail, gift certificates, and upgrading services.
• Must be willing to be a team player and willing to help others.
• Be able to take direction and perform special projects from superiors.
• Ensure the facility is prepared for proper opening and closing each day, i.e., lights on/off, music on/off, doors locked/unlocked.
• Knowledge of all treatments and products and the ability to explain these to guests.
• Stay updated on the latest developments pertinent to the department and become well versed in their applications.
• Attends daily shift meeting for team building.
• Assists in other departments when necessary.
• All other duties as assigned by the Supervisor.

Regular attendance in conformance with the standards, which may be established by the Hotel from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action up to and including termination.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the Hotel.

Upon employment, all employees are required to fully comply with the Hotel rules and regulations for the safe and efficient operation of the Hotel facilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent communication skills and proper and gracious telephone etiquette.
• Strong computer skills, and good organizational skills.
• Good clerical skills, including typing, filing, alphabetizing and basic math.
• Must be able to concentrate, exert good judgement, and be flexible since the desk is a very busy area and the focal point of the spa.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Must be patient, an effective and courteous listener and able to show empathy.
• Must be an energetic and enthusiastic individual.
• Able to work under pressure with ease
• Willing to work flexible hours.
• Is knowledgeable and up to date on the latest developments pertinent to the department and becomes well versed and trained in their application.
• Ability to speak effectively with customers in a friendly and pleasant manner. Bi-lingual (Spanish) preferred.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Meets legal age requirements for the position.

EDUCATION and/or EXPERIENCE

Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. Must have a high school diploma. Must have a minimum of one year retail experience. Spa experience is preferred.

CERTIFICATES, LICENSES, REGISTRATIONS

CPR/First Aid Certification is desired.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, sit, walk; reach with hands and arms; stoop, kneel, crouch, and talk or hear and may regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

GROOMING

All employees must maintain a neat, clean and well-groomed appearance (specific standards available.)

PAY SCALE

The pay rate for this position is between $20.00 per hour. This is the pay rate for this position that the Hotel reasonably expects to pay.

Lafayette Park Hotel and Spa is an equal employment opportunity employer. Company policy prohibits unlawful discrimination based on race, color, national origin, ancestry, ethnicity, religion (including religious dress and grooming), sex, gender, sexual orientation, gender identity (including gender-related appearance and behavior), partnership status, pregnancy (childbirth, breastfeeding, or related medical condition), age, physical or mental disability, medical condition, military or veteran status, status as a victim of domestic violence, sexual assault, or stalking, genetic information, marital status, ethnicity, alienage, citizenship status or any other protected classification, in accordance with applicable federal, state, and local laws. Consistent with the American’s With Disabilities Act, applicants may request accommodation needed to complete the application process. Please contact the People and Culture Department if you have any questions regarding this policy.

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