Description:HireArt is helping Via find a Support Operations Agent to manage key aspects of their day-to-day transit operations. Your team will be the go-to resource for live troubleshooting decisions and will collaborate with operations, support and product optimization teams to help plan/improve services.In this role, you will proactively adjust daily operating plans based on real-time input and provide creative solutions during live operation. While acting as the final decision-maker for escalated issues, compliance and safety will be at the forefront of everything you do.The ideal candidate thrives in fast-paced environments, possesses an ownership mentality and is an empathetic/effective communicator.
You are comfortable making decisions in ambiguous situations while overseeing multiple tasks simultaneously to ensure a job well done.*This is a shift-based position requiring evening availability (beginning at 4PM EST) and weekends. You will be working onsite in Green Bay, WI, 4-5 days per week.*As a Support Operations Agent, you will:* Proactively adjust daily operating plans based on real-time inputs from drivers, riders and colleagues. * Prioritize operational issues as a real-time point of contact and provide creative solutions for overseeing a live operation.
* Ensure compliance with all regulatory, vehicle, rider and driver safety requirements. * Act as the final decision-maker for escalated live support issues. * Leverage your operating and troubleshooting expertise to support other business areas.
This may include other live operations, phone, email or chat. * Effectively prioritize live operational issues and take action based on the information received. * Leverage knowledge of company products/services to make ad hoc decisions with little guidance.Requirements:* Experience in similar high-pressure roles (i.e.
Nursing, 911/Emergency Dispatchers) * Thrive in fast-paced environments: able to make sound decisions on the fly, oversee multiple tasks simultaneously, and prioritize effectively * Ownership mentality: take full responsibility for delivering great service to customers * A great executor: you are detail-oriented and get the job done * Proactive: able to think ahead and anticipate to prevent problems before they start * An empathetic and effective communicator: you excel at active listening and collaboration * Comfortable with ambiguity: make thoughtful choices between imperfect options * Maintain a solution-oriented mindset: persistent, creative, and cool under pressure * Observant and keen to improve: if something’s not working, you come up with a better way * An exceptional team player: people love working with you, and you can quickly contribute to cross-functional teamsCommitment: This is a full-time, ongoing contract position staffed via HireArt. This position is onsite and available to candidates who are local to the Green Bay, WI area.HireArt values diversity and is an Equal Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States.
Unfortunately, we are not able to sponsor visas.
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