Job Description

Job Description

Job Description

Travel Consultant (Onsite) – Sales & Client Services

Location: Billings, MT
Job Type: Full-Time||Part Time || Onsite
Compensation: Base Pay (per Billings, MT wage standards) + 10% Commission on Net Profit.

Job Description

World Class Travel, a full-service travel agency based in Billings, Montana, is seeking a motivated and detail-oriented Travel Consultant to join our on-site team. This role is focused on client interaction, travel sales, booking management, and customer service .

This is an in-office position and is ideal for candidates who enjoy working directly with clients, closing sales, and managing travel arrangements from start to finish.

Responsibilities

Client Sales & Consultation

• Handle inbound phone calls, emails, and in-person client inquiries
• Consult with clients to understand travel needs, preferences, and budgets
• Recommend and sell travel products, including airfare, hotels, vacation packages, cruises, insurance, and transfers
• Close sales and convert inquiries into confirmed bookings
• Upsell value-added services such as seat selection, baggage, insurance, upgrades, and excursions

Travel Planning & Booking

• Research travel options and prepare detailed quotes and itineraries
• Book domestic and international flights, hotels, cruises, car rentals, and tours
• Ensure accuracy of passenger details, travel dates, fare rules, and ticketing deadlines
• Issue tickets, confirmations, invoices, and travel documents
• Monitor schedule changes, fare rules, and airline updates

Customer Support & After-Sales Service

• Assist clients with changes, cancellations, reissues, and refunds
• Explain airline policies, baggage rules, travel insurance coverage, and basic visa guidance
• Resolve customer concerns professionally and efficiently
• Provide pre-departure support and follow-ups to ensure smooth travel experiences

Administrative & Office Duties

• Maintain organized client files and booking records
• Accurately record payments, confirmations, and notes in internal systems
• Coordinate with airlines, suppliers, tour operators, and vendors
• Follow agency procedures, compliance requirements, and service standards

Qualifications

• Strong communication and customer service skills
• Sales-driven mindset with the ability to close bookings
• Excellent attention to detail and organizational skills
• Ability to manage multiple bookings and deadlines
• Comfortable using computers, email, and booking platforms
• Professional phone and in-person communication skills

Preferred but Not Required

• Previous travel agency or travel industry experience
• Sales, hospitality, or customer service background

Training will be provided for the right candidate.

Compensation & Benefits

• Base Pay: In line with Billings, Montana labour regulations
• Commission: 10% of net profit on bookings sold
• Performance-based earning potential with no commission cap
• Stable, long-term employment opportunity
• Supportive office environment and ongoing training

Work Schedule

• Full-time, onsite position
• Monday to Friday
• Additional hours may be required during peak travel seasons

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