Job Description

Want to hear something crazy? Cars only spend 5% of their time driving. Where do they spend the other 95%? PARKED!

LAZ Parking is one of the largest and fastest growing parking companies in the country. LAZ operates hundreds of thousands of parking spaces across the country. When it comes to parking, we’re the experts!

We are also a PEOPLE FIRST company. We often say “parking is our industry, but people are our passion.” Our mission is to “create opportunities for our employees and value for our clients”. If you’re looking to join a growing company led by passionate people committed to being the best – contact us today!

The Spirit of the Position:

The Valet Supervisor oversees operations with the direction of location management while ensuring that increased revenue, managed expenses, and customer satisfaction is maximized by maintaining the highest level of service thresholds and initiatives that are aligned with the expectations of our client. 

Principal Job Duties:

• Support location management with financial, operational, safety and service-related success. 
• Ensure LAZ internal stand-up meetings (Pre-Shifts or “Huddles”) are held each shift.
• Ensures staff adheres to rules of conduct, policies and procedures.
• Embrace, resolve, and see through to resolution any customer service or client concerns.
• Communicates any challenges to Location Management to address.
• Ensure new employees are fully trained in completing end of shift report.
• Basic equipment troubleshooting.
• Reconcile the keys at the end of the shift, with the current inventory.
• Serves as a primary point of contact for patrons during the shift to receive and distribute tickets, keys and cash.
• Greets customers in a friendly manner (e.g., ideally by name) and is responsive and timely with correspondence and problem resolution during the shift
• Parks and returns customer vehicles upon request and as necessary in a timely manner.
• Signs/Initials as the “valet” on shift cash-out sheets and provides shift cash-out sheets to the company manager responsible for the shift, answering any questions thereon.
• Additional duties as assigned.
• The Valet Supervisor will be expected to work varying hours including weekends, evenings, nights, etc.

People: 

• Assist with the management and development of the team to accomplish annual and periodic goals/initiatives, while embodying and using LAZ Parking’s culture as a guideline. 
• Identify high potential employees to support the organization’s continued growth, both within your region and outside.
• Ensure all safety initiatives from the National Safety & Training Manager, Hospitality are rolled out to new and existing employees.  
• Any and all safety concerns are reported to the Location Manager/Assistant Managers for review and suggestions on how to improve safety at your operation.  
• Supervises, mentors, and trains staff on day-to-day activities in the absence of management.

Product:

• Assists in establishing performance standards, recommending, and implementing changes to procedures when necessary.
• Drive service results and establish goals by monitoring and responding to results from LAZ Service Shopper Reports and airport internal service metrics. 
• Responsible for cultivating client relationships and business retention. 

Profit:

• Responsible for claims and safety related training and prevention initiatives.  
• Responsible for overall financial success during their shift.
• Daily, weekly, monthly, and annual financial and operational reports as required. 

Education:

• High school diploma or GED required.     

Experience:

• Supervisory experience is preferred but not required.        
• Strong customer service experience.      
• Valid driver’s license required.   

Skills :

• Ability to communicate professionally and effectively.       
• Must be open to feedback, differing opinions and other points of view. 
• Demonstrates a sense of urgency and timeliness. 
• Demonstrate the ability to seek improvement.  
• Excellent teambuilding and interpersonal skills. 
• Ability to drive a standard transmission. 
• Basic computer skills.
• Ability to produce and maintain an acceptable driving record and unrestricted drivers’ license.   

Physical Demands :  

• Willingness to work in the elements – heat, wind, snow, rain, etc.  
• Ability to lift, push and pull at least 50 pounds.  
• Ability to stand, walk and run for extended periods of time.  
• Ability to bend, stoop, squat and lift frequently throughout a shift.  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Non-Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.  

LAZ Parking participates in E-Verify.  

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