Job Description

Job Description

Job Description

Master Profile: Wax Specialist

At Waxing the City, we are passionate about helping our clients look and feel their best. We were founded on the belief that beauty professionals can have a successful career in waxing, so finding the right talent and investing in their development is in our DNA. We hire Cerologists® who will share our commitment to providing a caring culture and expertise not found anywhere else. Being a part of Waxing the City means you are part of something bigger – you’re a part of improving the self-esteem of the world.

We are seeking beauty professionals who pride themselves on building strong client relationships through excellent service and expert skills. If you’re looking to learn and grow in your career and have a passion for the industry, we want to hear from you.
Summary
Do you love waxing? Does educating clients about the benefits of waxing and sharing the latest product trends energize you? Are you looking to sharpen your waxing skills or learn a new technique? If so, Waxing the City may be a good fit for you! At Waxing the City our clients are the focus and our technicians are the ultimate professionals at their craft.
Essential Functions * Responsible for implementation of customer service standards for all internal and external clients. Goal is to exceed client expectations from initial inquiry to on-going client relationship management.

• Responsible for maintaining a clean and professional environment.
• Accountable for efficient, effective and high-quality service provision following all defined waxing service standards.
• Support and protect our culture.
• Other duties as assigned in the spirit of teamwork.
• Follows safety standards in all aspects of performance of the above functions.

Role Scope and Complexity
The technician reports directly to salon manager/salon lead and indirectly to all members of ownership and is accountable for all service provision. He/She is accountable for meeting established service protocols and customer service standards focusing on both internal & external customers. Also accountable for building and retaining clients through social platforms, community engagement & other marketing efforts put forth by management.
Minimum Qualifications

• Current State Licensure (Esthetician, Cosmetologist)
• A passion for waxing and the beauty industry
• Time Management Skills
• Strong communication skills – both written and verbal
• Flexible and adaptable individual who embraces being a part of a team.
• Exceptional Customer Service
• Self-Motivated

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