Job Description

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Position : Client Services Representative

Duration: Permanent

Location: Dallas, TX 75261 (ONSITE every day, 8-5 or 9-6)

• Phone screen with TA
• Assessment
• Onsite final

Desired Skills and Experience:

2 years of experience within a call center environment

Email and chat-based customer communication

High school diploma

Plusses:

Day to Day:

A large company headquartered in Dallas is looking for a Client Services Representative to sit on-site 5 days a week. Listed below are some of the day-to-day tasks you will be completing.

• Client Interaction: Handle incoming calls, emails, and chat inquiries professionally, ensuring exceptional customer experiences.
• Data Management: Document all communications and payment information accurately in the client database, paying meticulous attention to detail.
• Problem-Solving: Resolve client concerns promptly, ensuring timely follow-up and complete resolution.
• Payment Processing: Process and record payments with precision, adhering to company protocols.
• Relationship Building: Engage clients through open and interactive communication, fostering trust and long-term relationships.
• Order Management: Efficiently manage client catalog orders and incoming auction bids.
• Customer Satisfaction: Maintain high standards for client satisfaction by providing accurate, clear, and complete information.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Customer Service and Administrative

Industries

• Retail Luxury Goods and Jewelry
• Retail

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Inferred from the description for this job

Medical insurance

Vision insurance

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