Job Description

Overview Join to apply for the Customer Experience Manager role at Five Below . Five Below emphasizes culture and the Five Below Way, which is the values and behaviors that each associate believes in. It’s all about culture at Five Below, with energy, passion, and the ability to make the workplace a WOWplace. Responsibilities Ensures all crew members are wowed by the customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience. Leads the assigned store to achieve and maintain customer service score goals provided by the District Manager. Leads front end operations, ensuring front end merchandising (candy, soda, snacks) meet or exceed brand standards. Ensures front-end equipment is in working order and associates are trained to include services where applicable. Opens and closes the store, maintains store cleanliness, recovery, and keeps the store ready for customers at all times. Performs store manager duties in the absence of the store manager. Partners with the store manager to recruit, train, coach, develop and supervise all crew members. Reviews all corporate communications and responds accordingly. Works with the store leadership team on merchandising procedures and World Recovery. Performs store maintenance including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room. This job description is not all-inclusive; additional responsibilities may be assigned by the Store Manager as dictated by store needs. Qualifications High School Graduate or equivalent. College experience preferred. Minimum 2 years of management experience. Excellent verbal and written communication skills. Ability to multi-task. Creative thinking. Ability to maintain composure under pressure. Essential Job Functions Frequently operate cash register. Frequently move merchandise weighing up to 25 lbs and place/remove merchandise up to a height of 5-10 feet. Frequently ascend/descend ladders to retrieve and put away stock. Frequently kneel, bend, twist, and stoop in the stock room and on the sales floor. Communicate with customers and coworkers by phone and in person, exchanging accurate information. Move across the sales floor to assist customers and retrieve/put away merchandise. Work a flexible schedule including day, evening, weekends, and potentially overnight shifts and travel as required. Identify and follow email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures. Remain in a stationary, upright position for 80% of the time. Explore our benefits site for perks and support we offer. For accessibility, see benefits.fivebelow.com/public/welcome. Equal Opportunity Employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Five Below is committed to providing reasonable accommodations for individuals with disabilities. If you need an accommodation for any part of the employment process, please submit a request with your contact information. Position Type : Hourly Position Starting At : Be Aware of Fraud! Please verify postings and use only official Five Below channels. Five Below does NOT request financial information from candidates at any point during the hiring process. If you suspect fraudulent activity, visit Five Below's Career Site to verify the posting: fivebelow.com/info/careers #J-18808-Ljbffr Five Below

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