Job Description
Job Description At American Income Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to Make Tomorrow Better.
Role Overview Could you be our next
Customer Service Representative ? American Income Life is looking for a
Customer Service Representative to join the team!
In this role, you will be providing excellent customer service by explaining policy coverage, claim status and assisting with claim payments or other policy information to policyholders and/or interested third parties.
This is a remote / work from home position. What You Will Do - Heavy phone contact with policyholders, providers and interested third parties.
- Processing policyholder requests from correspondence, phone calls and emails
- Review and maintain new and revised procedures regarding policy information.
- Maintain department standards for number of calls, average handle and time management.
- Customer service background and good phone skills.
- Excellent communication, both written and oral, and organizational skills.
- Must be able to maintain confidentiality.
- Excellent alpha and number recognition skills.
- Demonstrated mathematical abilities.
- Experience with using Microsoft Office products such as Word and Outlook
- Able to handle high stress situations calmly and with tact and professionalism.
- Strong decision-making skills with the ability to analyze situations and make logical conclusions.
- Regular and predictable attendance required
What You Can Bring - High school diploma or equivalent.
- At least one year of office experience is preferred. Telecommunications experience a plus.
- Life and Health insurance background and knowledge of insurance operations is desired.
- Heavy phone and PC usage, sitting for extended periods of time and frequently reaches above shoulder level. Fast-paced environment.
- Customer service background and good phone skills.
- Excellent communication, both written and oral, and organizational skills
- Must be able to maintain confidentiality.
- Excellent alpha and number recognition skills
- Demonstrated mathematical abilities.
- Ability to handle high-stress situations calmly and with tact and professionalism.
- Strong decision-making skills with the ability to analyze situations and make logical conclusions.
- Excellent attendance and punctuality.
- Must be able to type at least 30WPM.
- Experience with using Microsoft Office products such as Word and Outlook
How American Income Life Will Support You Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at American Income Life:
- Competitive compensation designed to reflect your expertise and contribution.
- Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
- Robust life insurance benefits and retirement plans, including a pension plan.
- Paid holidays and time off to support a healthy work-life balance.
- Parental leave to help our employees welcome their new additions.
- Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
- Company-paid counseling for assistance with mental health, stress management, and work-life balance.
- Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
- Discounted Texas Rangers tickets for a proud visit to Globe Life Field.
Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At American Income Life, your voice matters.
Job Tags
Work at office, Work from home,