Job Description
*Personal Injury Intake Attorney*
*Full-Time | On-Site | Norfolk, VA*
*Kalfus & Nachman, P.C.*
*Company Description*
Kalfus & Nachman, P.C. is a premier personal injury law firm with more than 45 years of experience advocating for injured clients across Virginia and Northeast North Carolina. With offices in Norfolk, Newport News, Roanoke, and surrounding regions, we represent individuals in auto and truck accidents, catastrophic injuries, wrongful death, workers’ compensation claims, and Social Security Disability matters. Our mission is simple: deliver exceptional service, compassionate guidance, and the results our clients deserve.
*Role Description*
We are seeking a Personal Injury Intake Attorney to join our Norfolkf office. This attorney will serve as the first legal point of contact for potential clients, assessing case viability, making strategic decisions regarding case acceptance, and ensuring a smooth transition into the pre-litigation process. In addition, this role includes leadership and oversight of approximately 8–10 team members within the Call Center, Intake, and Investigations departments.
This position is ideal for an attorney who thrives in a fast-paced environment, enjoys evaluating case merit, and excels at leading and developing high-performing teams.
*Key Responsibilities*
*Initial Case Evaluation & Client Screening*
* Conduct detailed initial consultations with potential clients by phone or in person.
* Determine legal responsibility, damages, and case acceptance criteria.
* Provide clear, empathetic explanations of the process and next steps for new clients.
*Department Oversight & Leadership*
* Supervise, mentor, and evaluate the Call Center, Intake Specialists, and Investigators (approx. 8–10 staff).
* Ensure timely and accurate handling of incoming leads, follow-up calls, and investigative tasks.
* Implement workflow improvements and uphold firm standards for responsiveness, professionalism, and client experience.
* Collaborate with HR and firm leadership on training, performance expectations, and team development.
*Case Development & Transition to Pre-Litigation*
* Ensure investigative steps (scene investigations, recorded statements, background checks, etc.) are completed properly and efficiently.
* Provide the Pre-Litigation team with clear case summaries and legal assessments.
* Identify red flags or missing information and direct staff on corrective actions.
*Client Communication & Guidance*
* Maintain supportive and professional communication with new clients during the onboarding phase.
* Set appropriate expectations regarding timelines, liability issues, and documentation needs.
*Legal Analysis & Strategic Input*
* Stay current on developments in personal injury law and insurance practices.
* Advise firm leadership on trends, risk factors, and opportunities to improve intake processes.
*Documentation & Compliance*
* Maintain organized records, notes, and case assessments consistent with ethical and legal standards.
* Ensure all deadlines, reporting requirements, and internal protocols are followed.
*Qualifications*
* Juris Doctor (JD) degree from an accredited law school.
* Active license to practice law in Virginia.
* Experience in personal injury law strongly preferred (3+ years ideal).
* Strong analytical skills with the ability to quickly evaluate liability, damages, and case value.
* Excellent written and verbal communication skills, with the ability to explain complex legal matters clearly.
* Proven leadership or supervisory experience is a plus.
* Ability to work in a fast-paced, team-oriented environment while managing multiple priorities.
* High degree of professionalism, empathy, and client-focused service.
*Why Join Kalfus & Nachman?*
* Work with a respected and well-established personal injury firm.
* Leadership role with meaningful impact on firm operations and client experience.
* Supportive team culture and opportunities for ongoing professional development.
* Competitive compensation and benefits package.
Job Type: Full-time
Pay: From $85,000.00 per year
Benefits:
* 401(k)
* Dental insurance
* Flexible spending account
* Health insurance
* Health savings account
* Life insurance
* Vision insurance
Education:
* Doctorate (Required)
Experience:
* Personal Injury Law: 3 years (Required)
License/Certification:
* bar license (Required)
Ability to Relocate:
* Norfolk, VA 23502: Relocate before starting work (Required)
Work Location: In person
Job Tags
Full time, Work at office, Relocation, Flexible hours,