Job Description

Jacuzzi is transforming the way people experience wellness at home with Smart Tub , our connected IoT platform for spas and hot tubs. Jacuzzi Brands is seeking an experienced sustaining Product Manager - IoT to oversee and maintain our SmartTub IoT ecosystem, including hardware modules, firmware, and mobile application. The majority of this role will focus on sustaining product management, ensuring post-launch SmartTub products continue to meet high standards of performance, reliability, and customer satisfaction. In addition, there will be involvement in new product introduction, including setting up new SKUs in our systems and verifying correct operation before customer and dealer use. The ideal candidate will have extensive experience in IoT product development, embedded systems, firmware, and application management, with the ability to coordinate cross-functional teams and resolve technical challenges efficiently.

Key Responsibilities of Product Manager, IoT

• The Sustaining Product Manager will manage the ongoing operation and maintenance of SmartTub hardware modules, firmware, and mobile applications across hundreds of spa models. Responsibilities include testing and validating firmware and app updates, coordinating incremental releases, and ensuring smooth rollouts to the installed fleet. The role also involves advising leadership on product enhancements, deactivating legacy devices, and maintaining overall system integrity.
• Collaboration with internal teams, including SmartTub development, manufacturing, operations, and support, is essential. The candidate will coordinate with external partners to resolve operational issues, manage configuration changes, and ensure consistency. They will also work closely with dealers and internal support teams to troubleshoot daily technical and operational issues and provide actionable solutions for escalated customer concerns.
• Customer and dealer engagement is a key aspect of this role. The Sustaining Product Manager will monitor Apple and Google Store reviews, generate trend analysis and monthly support reports, develop dealer communications, and create guidance materials for firmware and software updates.
• Technical expertise is required, including IoT device knowledge, embedded microcontrollers, cellular modem integration, and API interactions. Candidates must be proficient in SQL for reporting and Python for automation and issue resolution, with the ability to develop automated tests for firmware and app performance validation.
• Strategic responsibilities include supporting migrations (e.g., from 3G to LTE), analyzing IoT support call trends, and recommending process improvements, system upgrades, and best practices to enhance the SmartTub ecosystem.
• Additional duties as assigned.

Product Manager must be willing to work onsite in Chino, CA at least 3 days a week.

Compensation is based on experience; $100,000+ plus an annual bonus plan.

Requirements of Product Manager

• 5-10 years of experience in Product Management, Product Development or related fields
• Proven experience as a Sustaining or Product Manager for hardware and software IoT products
• Hands-on knowledge of embedded microcontrollers, cellular IoT devices, and mobile app integration
• Strong technical problem-solving skills, with the ability to troubleshoot, write code for issue resolution, and generate actionable reports
• Experience supporting new product introductions, including SKU setup and verification of system operation prior to customer and dealer use
• Demonstrated ability to manage multiple priorities in a fast-paced, post-launch environment
• Ability to navigate complex cross-functional ecosystems
• Excellent communication and collaboration skills across internal teams and external partners

• Paid time off (PTO)
• 401(k) with matching program
• Medical insurance
• Dental insurance
• Vision insurance
• Health savings account
• Life insurance

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